Gurgaon, June 15, 2015: Ameyo (www.ameyo.com), a leading provider of customer experience and contact center technology, today announced that Savaari Car Rentals, a leading online cab booking aggregator in India has chosen Ameyo Customer Engagement Hub to streamline customer and driver interactions and ensure a cohesive customer experience.
Servicing more than 60 cities across India, Savaari Car Rentals recognized a need to interact with the large volume of customers and drivers more efficiently to offer an intuitive, guided and cohesive customer journey. Leveraging the technology offered by Ameyo, the company now ensures a genuine two way communication between Savaari Car Rentals and its customers.
The company’s primary challenge was to eliminate call abandonments- they needed a solution that could handle and manage multiple concurrent calls from customers, drivers, and vendors. Through Ameyo IVR, Savaari Car Rentals was able to subdue this issue. Customers are now allowed to book new cab requests, track their status, send enquiries and provide feedback through IVRS. After the cab requests are processed, the system sends order confirmation notification to the customer via text and email.
Apart from IVR, Ameyo powers their inbound and calling processes primarily functioning to handle customer enquiries, offer cab fare estimates and driver queries. Ameyo ensures that no call goes unnoticed by featuring the Call-back system, that schedules a call back to every missed call within 5 minutes.
Ameyo Preview Dialer enabled the agents to preview customer information without squandering for data through multiple systems. It allowed agents to prep before the call was connected providing them time to take notes on how best to take the call forward. The solution provides agents with information on the customer and driver intent and context to proactively reach out to customer dusting a critical moment in an individual customer journey while routing to the best available resource within the organization.
“With Ameyo Solution we were able to see remarkable improvement in our operational efficiency and business communications along with improved customer revenue. We are now able to handle & manage multiple concurrent customers & vendor calls ensuring zero call drop-outs.” Said Mr. Venkat, Sr. Program Manager, Savaari Car Rentals Pvt. Ltd.
With Savaari Car Rentals on-board, Ameyo further expands and strenghtens their Cab and Fleet customer database which includes Meru, Ola Cabs, TaxiForSure, Mega Cabs, Eco Rent a Car, etc. making Ameyo the first choice of call center technology for the industry.