customer experience

solving-operational-call-center-problems

Solving the Most Common Operational Call Center Problems

Next in my series of Solving the most common Call Center Problems (also read Solving the Most Common IT Call Center Problems) ​is the Operations Team’s perspective. Once the IT department has looked at the feasibility of the call center software, the operations team’s job starts. These are the people on the ground, the ones …

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zambia-zimbabwe-conversations19

Conversations’19 Tour Reaches Zambia and Zimbabwe

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier success in Kenya and Ghana during the first leg of the event in the African continent, we were back at Zambia and Zimbabwe to extend this ‘conversation’ further while opening up new …

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