customer experience

remote-contact-center-in-post-covid-era

How to Choose the Best Remote Contact Center Solution in the Post-COVID Era?

There is a lot of uncertainty in the world today due to the COVID-19 (Coronavirus) pandemic. Businesses were forced into lockdown and it became chaotic for the world to set up a remote contact center instantly. With the lockdown imposition, agents were restricted to working from home and as faced by many businesses, infrastructural preparedness …

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how-ameyo-helped-enterprises-with-business-coninuity

How Ameyo Enabled 50+ Enterprises & 10,000+ Agents Go Remote

COVID-19 (Coronavirus) has created a lot of uncertainty in the world – in terms of personal challenges along with impacting the global economy. Governments across the globe have issued advisories and taken many steps to mitigate the situation. May countries are put under complete lockdown with businesses ensuring their employees work from home. While this …

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solving-operational-call-center-problems

Solving the Most Common Operational Call Center Problems

Next in my series of Solving the most common Call Center Problems (also read Solving the Most Common IT Call Center Problems) ​is the Operations Team’s perspective. Once the IT department has looked at the feasibility of the call center software, the operations team’s job starts. These are the people on the ground, the ones …

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zambia-zimbabwe-conversations19

Conversations’19 Tour Reaches Zambia and Zimbabwe

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier success in Kenya and Ghana during the first leg of the event in the African continent, we were back at Zambia and Zimbabwe to extend this ‘conversation’ further while opening up new …

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