The travel & hospitality industry is expanding with people planning to travel more these days. According to a survey in 2016 by TripAdvisor based on the responses of over 44,000 travelers and hoteliers – 1 in 3 travelers are planning to spend more in 2016 than last year.
These travelers and your could be customers expect one thing for sure – personalized and exceptional customer service. The concept of personalized customer service should no longer be alien for the travel and hospitality industry.
It is pretty important to realise that businesses now need to create moments that ensure customer retention. If your business strategies on interacting with your customers are time consuming, surely your customers are going to hop on to your competitors with cutting edge technology that enables their searching, travelling and staying experiences easier, faster, and cheaper.
So, why is customer experience so important? Can a hotel or travel agency generate more revenue with it?
It is said that our emotions always impact the decisions we take in our daily lives and these emotions are build on our experiences. According to the Harvard Review – customers who have had the best experiences spend 140% more, compared to those who have had poor experiences’. Building a customer loyalty is something that the travel and hospitality industry can’t afford to ignore or underestimate. Customer experience is directly proportional to their loyalty towards your brand.
So, what should you do now? How do you move forward and tackle all the challenges faced by the travel and hospitality industry? What are the best practices to create unique and personalized customer experiences?
After careful consideration, we have come up with an ebook – ‘The Ultimate Guide to Revolutionize Customer Experience in Travel & Hospitality Industry [FREE Ebook]’, that will not only help you in overcoming challenges faced by the travel and hospitality industry, but would also let you discover:
- Key Contact Center Software Elements for Travel and Hospitality
- Reasons for moving to Cloud Telephony in Hospitality Industry
- Ways Contact Centers can Help Hotels Deliver The Perfect Guest Experience
- Why the Travel Industry Is Adopting Click-to-Call (and Why You Should Too)