Handling customers over the phone might not be an easy task especially for those who are not using their right set of skills for negotiating with customers. In order to reap out maximum benefits from the current customer service strategy, it is very necessary for agents to build a sort of relationship with customers that ensures repeat business. Always remember that unhappy customers are lost opportunity and they not only have the power to give negative feedbacks about your brand but at the same time can also create circumstances that can kill the loyalty of your current customers.
However, developing the soft skills and emphasizing them in customer service can be beneficial for organizations to rise above the competition. The below infographic by Provide support shows the top most customer service soft skills that is necessary for turning customers into brand advocates: