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Ameyo Callversations

An Easy Return Policy is a Smart CX Strategy. Here’s Why!

 

A product return request by a customer is not bad news after all. In fact, the return page on your website is the perfect ground to transform customer experience, leading to a definitive impact on the revenue and sales of your business.  Here are some quick facts about e-commerce product return trends to affirm that thought:

Topics: customer experience

Ameyo Placed On the Call Center FrontRunners Quadrant by Software Advice for the Second Time

 

Ameyo has been placed as a Contender on the FrontRunners Quadrant for Call Center software.

Investing in the right technology can increase the revenue and prospect of any business. Enterprises are constantly on a lookout to purchase cutting-edge technology solution that improves customer interaction and brings in organizational efficiency. Product capabilities, performance and price of the product are the primary factors that guide such decisions.

Topics: customer experience contact center software customer expereince, Omnichannel solution

Future CX Trends: 5 Top Customer Experience Trends in 2018


Customer experience has taken the world by storm! Come 2018, it's going to be a different ballgame if you want to make customer experience your primary competitve differentiator in the digital age. Let's take a look at the top customer experience trends of 2018, and why customer experience matters in 2018.

Topics: customer experience cx trends customer experience trends

Improving CX : The What and How of Blockchain Technology

As the year is coming to an end, once again we are on the cusp of another technological revolution with a new, disruptive technology pounding hard on our doors. The tech world is buzzing about this new technology i.e. Blockchain. Be it a working-class individual or the big brands of today, everyone is talking about bitcoins and blockchain. Like many others, if you are also not sure about what this new technology is or how can it have an impact on your business or the economy, this article is here to shed some light on the same.

Topics: customer experience blockchain bitcoin Business Experience

How to Easily Sell Customer Experience to Your Boss [eBook]


Having good knowledge about customer experience is not enough to start improving customer experience in today's digital world. You need to get the top-level management onboard with your CX initiatives. To sell customer to your bosses, you'll need to design an effective customer experience sales pitch and convince them why your CX strategy will definitely work.

Topics: customer experience sell customer experience

Building a Modern Day Contact Center: Where UX meets CX

There has been plenty of hype around experience - User and Customer in the business circuit. More so in today’s digital age. These are the times of omnichannel experience. The business-customer interactions have evolved and are no more limited to just a call or an email. Now, everything is available on either a website, mobile or social media. Unlike in the past, customers today are well informed and a lot more empowered. Keeping up with that, brands are also working on delivering a holistic experience for both, their employees and the customers.

Topics: customer experience contact center user experience CX UX

CX Memories: The Ultimate Goal of Digital Transformation

Enterprises that show the readiness to embrace emerging technologies and trends will inevitably score above their competitors. This hypothesis is not just based on assumption, but has been proven time and again. For instance, 1-800 flowers, the flower delivery brand were the earliest to use the Facebook Messenger bots in 2016. In addition to receiving orders, the Chatbot recommended gift options and even allowed its users to track the delivery status.

Topics: customer experience cx memories

Banking Experience: The Best Customer Experience Strategy for Banks to Improve CX


We all have interacted with a banking institution for one reason or another - whether it's for personal banking (opening a bank account), technical support, or ebanking services. Having to interact with customer service at a bank is generally not a pleasant experience. But why does the idea of engaging with a bank sound like such an ordeal? Read on.

Topics: customer experience banking customer experience strategy banking experience

3 Key Takeaways from CX Conclave 2017


CX Conclave 2017
recently concluded on November 17 at Holiday Inn International Airport Hotel in Mumbai. The organizers, Goldman Communications, called it India‘s #1 customer experience conference, and we don't have any reason to doubt it! Today, we reveal everything we've learned at CX Conclave 2017 after attending the landmark customer experience conference.

Topics: customer experience event

CX Conclave 2017 - What to Expect at the Customer Experience Conference


The real perception of a company in the eyes of customers depends on what they experience during their customer experience journey. This year, CX Conclave 2017 is all set to enable a world of better digital customer experience powered by technological innovation!

Topics: customer experience