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Ameyo Callversations

Why Indian Companies are Lagging Behind in Customer Experience?

According to Forrester’s –The India Customer Experience Index, 2016, 70% of business and IT decision makers of Indian companies have placed CX a critical priority for their enterprises. In fact, compared to the previous years (2015) finding, the CX index score showed a modest improvement in 2016. Brands performed better, especially those in the domain of wireless service, traditional retail and digital-only retail.

Topics: customer experience

Unveiling the Hidden Power of Artificial Intelligence to Improve Customer Experience


It's a human. No! It's a machine. If you are having a hard time deciphering whether you're talking to a real person or not, you've definitely encountered some form of artificial intelligence. AI isn't science fiction anymore - it's all too real - and it's getting smarter each day.

Topics: customer experience artificial intelligence

Why You Need to Start Using Customer Intelligence to Improve Customer Experience

Digital has empowered both the businesses and customers to interact with each other at multiple touch points, and get the queries resolved with ease and efficacy. With the ever growing importance of the customer, s/he has been placed at the crux of business strategies.

Topics: customer experience

Customer Experience Mapping: How to Create a Customer Journey Map


Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers. But what are you really mapping - the customer journey or the customer experience? And how do you start with customer journey maps?

Topics: customer experience

CX Analytics: Unlocking the Potential of Customer Experience Analytics


Mark is a customer experience professional and sales manager working in a reputed company. Being in a customer-centric role, he handles customers on a regular basis and is well-versed with the aspects of customer experience. Despite knowing the importance of good customer experience, he still is unclear about the results of his customer experience strategy. How can he improve his current situation?

Topics: customer experience

13 Surefire Ways to Improve Customer Experience


The customer is king - all power rests within the hands of the customer, whether you like it or not. He can choose your brand and bring success to your company, or he can go with your competitor. Which would you prefer? The answer should be quite obvious if you're looking to improve customer experience in your company.

Topics: customer experience

Customer Service Experience: The Good, The Bad and The Ugly


You might have a lot of experience in delivering great customer service, but it doesn't mean you are delivering a great
customer service experience.

Topics: Customer Service customer experience

Customer Experience Strategy: How to Improve CX by Building a CX Strategy


Let me guess - you already know about customer experience and are already implementing it in your organization. But, somehow,  customers are still choosing your competitor instead of you. Wondering what you could do to build better customer relationships stop customer churn once and for all? You could use a customer experience strategy to keep them loyal forever.

Topics: customer experience

Customer Experience Strategy: What is a CX Strategy and Why You Need One


Whether you realize it or not, your company is a part of the customer experience industry. You can be an emerging Amazon set to dominate the ecommerce industry, or you could be a drone startup offering assistance to the military - it really doesn't matter. Customer experience is a major facilitator of business, revenue and growth - and it can't be ignored any longer. What are you doing to improve customer experience? Are you building a customer experience strategy?

Topics: customer experience

8 Ways Your Competitors use Customer Experience Innovation to Stay Ahead

The first advertisements ever recorded in human history were by the Egyptians in the year 2000 BC. They would carve public notices in steel to spread political awareness. Fast forward time to today's era and you'll find that a well-designed and well-thought out advertisement doesn't really surprise you anymore. This is the result of innovation. And it's more important than ever for people looking to improve customer experience.

Topics: customer experience