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Ameyo Callversations

The Fundamentals of Customer Retention

Could anyone guess the hardest job companies are facing nowadays? No, its not Sales anymore or Marketing, it is how to retain customer loyalty. With most companies investing thousands of dollars to acquire a customer, customer retention has become a crucial task for many.

Topics: Customer Service customer experience customer retention

Assessing The Factors That Move CX Metrics

NPS, or Net Promoter Score, is one of the most popular metrics to measure customer satisfaction and loyalty to a brand. Because of the ease of gathering NPS data, this metric is also commonly used as a proxy to measure other subjective aspects like customer experience and loyalty. The rationale here is that good CX makes customers happy and they are more likely to refer a business to others. 

Topics: customer experience customer experience measurement cx metrics

Customer Engagement Centers: Improving Customer Engagement with Call Center Integrations

 

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers determines its success. To meet customer’s expectations, businesses must be prepared to engage its customers with great customer service.

Topics: customer experience customer engagement CX customer engagement center call center integration integrations

Top 7 Customer Experience Trends in 2018 [Infographic]

Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in B2C industry. At strategic level businesses have started to align their goals and objectives with Customer Experience (CX) at the heart of their brand strategy. Key CX areas are going through a transformation and it wouldn’t be wrong to say that the year 2018 will witness a remarkable shift in CX landscape and the same is endorsed by the top customer experience trends projected by the industry experts.

Topics: Infographics customer experience CX cx trends Omnichannel Customer Experience,

Using Email Marketing to Create the Optimal Customer Experience

Think back to the last Saas company that you interacted with and the experience that the company provided for you? When you initially signed-up for their services, what kind of emails did you receive from the company, if any at all?

Topics: customer experience

Chabots-Ready to Overtake Customer Service in a Big Way (Infographic)

Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a human agent. Chatbots are taking over customer service in a big way. And there is a good reason for that. The technology wonder is not only going to save enterprises billions of dollars, it is also expected to transform the  customer service landscape. AI powered Chatbot for customer service enables businesses to engage with the customers better and has an incremental role is improving customer experience (CX).

Topics: customer experience chatbot customer satisfaction customer experience trends AI

Re-Inventing Ticket Management System with AI

For a business or service provider, nothing is more painful than being slammed for slow and inactive customer support by their customers. And this is even more true in the era of social media. Any negative experience and a customer is more than ready to tag the company or service provider on social media channels complaining about the issue. Slow and delayed response not only leads to negative customer experience, it can also impacts sale and revenue of a business. After all, social media reviews have a profound influence on buying decisions of tech savvy customers.

Topics: customer experience customer experience strategy ticketing system, ticketing management heat maps AI sentiment analysis

Role of IT in Delivering Omnichannel Customer Experience (CX)

What is the definition of a true omnichannel customer experience? The answer is consistency. Customer today are more powerful than ever before. They demand greater degree of personalization, wider choices in communication channel and quicker response time. However, in the absence of cross department or cross-channel communication, omnichannel channel customer experience can be dampened. This is mainly because of poorly integrated systems.

Topics: customer experience omnichannel solution

Ameyo Celebrates CX Wonder Women This International Women’s Day  

 

Topics: customer experience international womens day womens day