Great Place to Work - Certified

Will E-Commerce & Customer Service mean Shopping’s Sad Demise?

E-commerce, the virtual shopping guide

There’s this very famous saying which all e-commerce enthusiasts – entrepreneurs, business owners and managers are mostly aware of – “In future if you have to buy bananas, you need not go to the grocery store, you can go to a virtual jungle online and pick them off a e-tree.” If you can relate with this statement, you know what the future holds for us!

E-commerce has massively matured in the last decade and is still growing fast. For every wish that pops up in your head, there is going to be a similar or a related product ready to be sold to you online. This is the power of e-commerce industry. We are living in exciting times. You have to gift someone anything – the first thought that comes to your mind would be to look online. You can choose from over 20,000 functional and trusted websites. You can compare prices, avail discounts, and opt from multiple payment options. The possibilities of making a transaction are abundant, which mostly makes a customer happy. Just like the internet, e-commerce has allowed people to interact and communicate at a global and massive level. This has not only made shopping very convenient and affordable for people of all age, it has given them an added advantage of choosing comfort without compromising extensive need for luxury.

But what makes filling your virtual shopping cart so much fun and easy? Why are a growing number of people being drawn towards this expanding space? The answer is hidden in the question itself. The fact that shopping online is easier, comfortable and has no time restrictions, is undoubtedly the biggest positive point for the growing e-commerce industry. And wait, there’s more to it. With features that can help you track your order status, delivery details and in-app support, it has taken customer service and support to a whole new level. If you are a customer and facing any issue, you can initiate a chat just by clicking on the chat with us option. Your order details and other user information will be routed directly to the logistics team. Customers have the freedom to shift the communication process from chat to voice, simply by clicking on the call button. Now, with so much ease and comfort, who would want to spend their days standing in queues and looking for the perfect gift, accessory, or anything you wish to buy? Surely, not very many.

Not only e-commerce websites and vendors has made shopping hassle-free you, they pledge to give you the most competitive prices, 24*7 support with dedicated resources, which can access your order details and keep you updated with tracking URLs. They are like your virtual assistants, with all the needed resources to take personalisation and customer support to the next level. For every stop you make on a website, you get suggestions (which aids cross-selling fundamental), you get multiple payment options and discounts without spending a lot of energy on trying to bargain. You can track, cancel, return or exchange your products. E-commerce gives you the freedom to shop like it is the most convenient and accessible endeavour online.

And, what more? This industry is not only limited to clothes and merchandise anymore. This industry is continually evolving and expanding. With numerous websites and companies also offering door-step delivery for grocery and pharmaceutical products, the customer just doesn’t need to shop anymore, just virtual presence is needed!

E-commerce is bridging the gap. The gap that exists between Millennials’ fast paced life and a battling need to shop – groceries, clothes, gadgets, home decor, gift items, books, home appliances, and many more. You are just a click away and everything is at your service, with excellent backend support and customer care services.

Happy e-shopping!

Have experiences to share? Or feedback to add? Let us know in the comments section.

Leave a Reply


Interesting Insights