Agent Productivity

“Are your agents stuck with manual dialing?” If your agents are trying to reach customers manually then you are losing on the valuable leads that can he...

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological ...

Call center occupancy is one of the key metrics that is often confused with an agent’s productivity. Essentially, It is the percentage of time that an a...

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exa...