Call Quality Monitoring
About Mekong Aviation Mekong Aviation JSC (known as Air Mekong) is a provider of affordable air travel from Vietnam. Providing air transport in various ...
About RuralShores RuralShores is an Indian rural Business process outsourcing (BPO) company. It is a BPO based in rural India with delivery centers acro...
About Origin Call Center Origin is a 24/7 BPO which caters to clients in various geographies like Australia, New Zealand, the United Kingdom, and the Un...
You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your ...
Businesses need a straightforward metrics-driven framework to run effectively. Clarity on what is happening on the floor and what actionable are pending...
Call center occupancy is one of the key metrics that is often confused with an agent’s productivity. Essentially, It is the percentage of time that an a...
Hold time is one of the key factors that is largely responsible for abandoned calls in the contact center. Even I have abandoned calls when faced with a...
