Call Quality Monitoring

Mekong Aviation
About Mekong Aviation Mekong Aviation JSC (known as Air Mekong) is a provider of affordable air travel from Vietnam. Providing air transport in various ...
Rural Shores
About RuralShores RuralShores is an Indian rural Business process outsourcing (BPO) company. It is a BPO based in rural India with delivery centers acro...
Flipkart
About Flipkart Flipkart went live in 2007 with the objective of making books easily available to anyone who had internet access. Today, they are present...
Origin Call Center
About Origin Call Center Origin is a 24/7 BPO which caters to clients in various geographies like Australia, New Zealand, the United Kingdom, and the Un...
Why Call Center Quality Assurance becomes a Key Differentiator for Businesses?
You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your ...
Never Miss on a Customer with Call Center Dashboards and Monitoring Tools
Businesses need a straightforward metrics-driven framework to run effectively. Clarity on what is happening on the floor and what actionable are pending...
Top Ways to Optimize Call Center Occupancy Rate
Call center occupancy is one of the key metrics that is often confused with an agent’s productivity. Essentially, It is the percentage of time that an a...
Ways to Reduce Abandoned Calls in the Contact Center
Hold time is one of the key factors that is largely responsible for abandoned calls in the contact center. Even I have abandoned calls when faced with a...