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Ameyo and Exotel Announce Merger
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Looking for a Genesys Alternative?

Ameyo’s cloud contact center solution is trusted by 2000+ customers to drive exceptional customer engagement & create #happycxmemories

-- Trusted by 2000+ Enterprises in 60+ Countries --

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Leading Cloud Contact Center Software of Choice

Ameyo Vs Genesys - Why businesses choose Ameyo for Customer Interaction Management

Features for all your Call Center Needs

Powerful Contact Center Features

Ameyo’s advanced contact center software powered by intelligent auto-dialers, customizable IVR flows, ACD, call scheduling, call routing, etc allow you to offer a seamless inbound and outbound customer experience. Combined with more than 15 years of experience in the customer engagement space, Ameyo proves to be the best alternative to Genesys contact center solution.

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Omnichannel Customer Support

Omnichannel Customer Engagement

Add meaning to your customer interactions while serving your customers on various channels such as voice, email, live chat, social media, Google business messages, WhatsApp, and more – without losing the context of the conversation with a unified agent desktop. At the same time, Ameyo’s omnichannel contact center software allows your supervisors to schedule reports to analyze channel effectiveness.

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Enterprise-grade security

Top-Notch Security and Compliance

Enjoy top-class security features with Ameyo’s platform that is PCI DSS compliant and ISO 27001 and ISO/IEC 27018 Certified. Ameyo’s highly secure solution offers multiple layers of security features such as AES 256 based data encryption, DTMF tone masking, number masking, strict access control using an in-depth security compliance methodology.

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Plug and Play Integrations

Easy Integration with Leading Systems

Ameyo offers plug ‘n’ play integration with all the leading CRMs, helpdesk software, and ticketing systems along with other third-party systems to allow a seamless agent and customer experience. Don’t make your customers repeat themselves while driving a 360-degree customer experience with Ameyo’s CTI integration.

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Comprehensive-Reporting

Live Dashboards and Comprehensive Reporting

Arm your supervisors with all the relevant metrics and data. Ameyo’s contact center solution offers out-of-the-box reports along with missed call reports, ACD reports, channel-specific reports, etc. Additionally, managers can track real-time contact center statistics with live dashboards to monitor contact center performance. Not only that, your agents can self-monitor their performance and benchmark for future improvements.

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Centralized Control of Remote Operations

Remote Working for Business Continuity

Enjoy the flexibility to work from anywhere, anytime while maintaining business as usual. Genesys Cloud  alternative Ameyo contact center software offers you a range of remote contact center offerings – based on available agent infrastructure and business requirements. From full-fledged contact center capabilities on your smartphones to enterprise-grade security combined with complete remote monitoring while working from home, Ameyo has got you covered.

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Contact Center Software Features to Alleviate your Customer Experience

auto-dialer
Advanced Auto-Dialers
ivr-new
Interactive Voice Response (IVR)
acd
Automatic Call Distributor (ACD)
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Blended Campaigns
omni-channel
Omnichannel Customer Engagement
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Contact Center Integrations
CTI Integration
CTI Integration
UAD
Unified Agent Desktop
Flexible Deployment
Flexible Deployment
Real-time Monitoring
Contact Center Analytics
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Call Center Reports
Click-to-Call
Click-to-Call
Voiceblaster
Voiceblaster
Single View of Customer
Single View of Customer

Convert your Contact Center into Omnichannel Customer Engagement Center

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Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
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Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
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Ehab-Madanat

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
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Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform