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Create CX memories with Ameyo's AI-based help desk software

Ameyo's next generation Help desk Software to map customer journey for faster complaint resolution

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ameyo-ticketing-system

Tracking Customer Interactions for faster resolution 

Ameyo’s helpdesk ticketing system lets you - view, understand and work on the tickets. Establish clear accountability with Ticketing and Business Rules. Make your customers feel valued by handling, reporting, routing, recording, monitoring, and management of customer interactions from multiple communication channels.

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Multi channel Ticket Management

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360-Degree Customer View

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Real-time Reporting and Analytics

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Multichannel Ticket Management

 

Manually or automatically create tickets for customer interactions
across different channels - Voice, Email, SMS, Social Media, Chat etc.Unify cross-channel interactions so agents can access all interaction activity, customer data, previous interactions and knowledge base from a single window.

Download Whitepaper to learn How a great customer experience trumps your competition

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360 Degree Customer View

 

Get an all-around view of the customer interactions with the help
of unified desktop and empower agents with insights from all interaction channels. Drive Agent ownership with an end-to-end ticket visibility for your agents.

Download Ebook to learn the secrets of creating, delivering & measuring 360° Customer Experience
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Real-Time Reporting and Analytics

 

The supervisor can see the live distribution count of tickets in real time along with agent availability. Monitor different campaigns along with the SLAs graph to ensure agent productivity and alignment with the organizational goals.

Download Case Study to know how Gulf African Bank made their business more efficient and profitable 

“ We chose Ameyo due to their competence and the way they moved to have an in-depth understanding of our specific business requirements. The speed of execution from their end was superb”

ANURAGI RAMAN,

Sr. Vice President - MOSL

Read Full Case Study View all Case Studies

Ameyo Helpdesk Software Benefits

Integrating an efficient ticketing system with your contact center is essential to take a leap in the customer service domain

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for business

Efficient Ticket Management

Faster Ticket Resolution

Advanced Reporting

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for agents

Enhance Agent Productivity

Improve Agent Satisfaction

Automate Mundane Activities

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for customers

Real-time Updates

Improved Customer Experience

Customer Engagement

Features You Will Love

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SLA Configuration

Set up Ticket SLA's and Turn around time to effectively communicate the life cycle of a ticket to agents

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Heat Map

Assist agents by visualizing ticket's priority,
calculated based on varied factors like
ticket status, Industry Jargon, sentiment
and others.

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Merging Tickets

Combine two or more different interactions into a single interaction along with an option of selecting the parent ticket to manage the hierarchy.

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Ticket Teamwork

Agents can track tickets internally when
collaborating with other back-office agents to avoid redundancy and always stay updated with the current ticket status
 

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Intelligent Workflows

Use Event and Times based rules to set in motion automated workflows for timely resolutions of cases keeping the customer in the loop at each status change

unified-desktop

Unified Desktop

Get a consolidated view of all tickets from various mediums such as Voice, Chat, email, Social Media (Facebook and Twitter), and SMS.

Chat and Social Media

Chat and Social Media

The multi-chat support option enables the agents to interact with the customers across various chat platforms. (Web Chat, In-App Chat, Messenger, Twitter DM, LINE, WeChat, and Viber). Manage all your social media interactions (Twitter, Facebook) to create a new ticket or align it with a previously raised ticket.
 

Dashboard and Live Monitoring

Dashboard and Live Monitoring

Dashboards to provide real-time information about the overall operational functioning of the contact center along with the individual agent performance. Empowering the supervisor with dashboards for live monitoring of tickets created via chat campaigns to analyze and take spontaneous decisions.
 

Dynamic Templates

Dynamic Templates

Insert placeholders for email notifications and canned messages for replaceable variables such as - Ticked ID, Ticket subject, customer name, to send automated, personalized emails to reduce response time and improve agent efficiency. Standardized response format to eliminate human error.
 

Event Rule Engine

Event Rule Engine

Set an event automation rule, enabling the supervisor to track and monitor the journey of each ticket and get a notification when certain pre-listed events are triggered. Eg, on creation of a new ticket, the supervisor is notified that a new ticket has been assigned to their queue.
 

Timer Rule Engine

Timer Rule Engine

Set up rules with conditions and actions that will be triggered after specific time interval for rules with the matching condition, letting the supervisor and/or the customer to track the ticket. This ensures the successful completion of the SLAs and in case of a delay, the stakeholders are duly notified.
 

Macros

Macros

Improve the ticket management by allowing the agents and supervisors to perform a set of operations on multiple tickets in one go. The agents can save time by not having to take the same action on individual tickets and can select multiple tickets at the same time.
 

Just getting started?

Here are more resources for Call Center Software

HOW-TO-CHOOSE-THE-RIGHT-CONTACT-CENTER

HOW TO CHOOSE THE RIGHT CONTACT CENTER SOFTWARE

why Contact Centers have stopped being loss leaders,

Download whitepaper
BUILD-A-FUTURE-READY-CONTACT-CENTER

HOW TO BUILD A FUTURE-READY CONTACT CENTER

How adopting a modern contact center technology

Download Ebook
Fusion CX Video

INTRODUCING AMEYO FUSION CX :

All In One Omni Channel Contact center and Customer Service CRM

Watch Video

Awards & Recognition

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Honorable mention in the Gartner Magic Quadrant 2015 | 2016 | 2017
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Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016