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Knowledge Management System

Sharing knowledge for self-help customer support

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Knowledge Management System
 

What is Knowledge Management?

A knowledge management system is any kind of IT system that stores and retrieves knowledge to improve understanding, collaboration, and process alignment. A knowledge base is the repository of all the articles, FAQs and any other relevant information that the company wants to pass on to its internal team or externally to the customers. A knowledge base software allows the company to publish necessary documents for organization-wide consumption. With right knowledge management tools, the company can put together a collection of best practices, tips for customer support and other documents for workforce enablement.

Ameyo offers a knowledge base which is not just user-friendly but quite effective as well. There are plenty of benefits of knowledge management. One of the most important of them is empowering the employees and users. Using the knowledge database, the users can get answers to all their queries in a time efficient manner which in turn help in raising the customer service bar.

 

Planning a customer support strategy?

here are some tips

 

Letting the Customers-1

of customers expect a company’s website to include a self-service application.

Letting the Customers-2

of the relationship with an enterprise will exist without interacting with a human.

Letting the Customers-3

of businesses are expected to compete mainly on customer experience.

 

The digital natives of today are the do-it-themselves type. They look for self-service customer support. With a knowledge base software, the companies let them do just that. Once you know the benefits of having a knowledge management system, it won't be so difficult to invest on the same.

 
  • Easy Access to Information: Knowledge base software makes it easy for the customers to access the relevant documents to get answers to all their questions independently. The lesser the dependency that the customers have on the customer service executives, the happier they are.
  • 24X7 availability of information:  The knowledge based systems allow the users to get information anytime and anywhere, according to their convenience.
  • Happy Customers: If the customers are happy with the services, they are not just loyal to that brand but also tell their friends about the amazing service experience. Word-of-mouth is the best form of advertising to acquire new customers.
 

Looking for an all in one solution for Customer Support?

 

Writing Customer Success StoriesCustomer Success Stories

Help your customers succeed with a knowledge management system that empowers them. What we need to understand is that the goal is same i.e. customer experience. With the right knowledge base software, the company can educate the users and in the process, build long-lasting relationships. Gathering and generating as much content as possible for the consumption of the service executives in the form of tutorials, articles, forums, FAQs will make both the internal and external stakeholders loyal to the organization.
 
 

 

Knowledge Management Software

Getting the Right Knowledge
Management Software

Identifying the importance of customer experience is not enough. You need to continuously work towards improving it, whether for the internal customers (employees) or the external stakeholders (customers). A good knowledge management system not only provides a database but also tells about the relevant metrics. Keeping a keen eye on these metrics will let you know about the kind of questions that the service executives are struggling with. Similarly, by monitoring and analyzing the kind of information the customers are looking for, the company can make strategies for product and service improvement. 

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Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.
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