Experience Enterprise-Grade Helpdesk Ticketing System
- Omnichannel Ticket Management
- Integration with Leading CRMs
- Enterprise-Grade Security
Empowering Enterprises to Deliver a Superior Customer Experience
What is a Ticketing System?
A customer support ticketing system helps you streamline the way you communicate with your customers. It brings in customer interactions from different communication channels - voice calls, email, social media, webchat, and SMS into a single contextual conversation. This helps you transform your customer support into a more logical, more contextual, and more efficient process.
Why do you need a ticketing management system?
Unified omnichannel interactions
A ticketing system empowers your business to offer omnichannel customer support by managing customer conversations coming in from different interaction channels such as email, voice, social media, in-app chat, or webchat. It enables you to capture important customer information in one place with all their contextual conversations from various channels.
The power of automation
With ticketing software, you can automate your routine tasks right from creating a ticket to assigning it to agents, merging them into a unified and contextual interaction, and prioritizing tickets. An automated ticketing software enables you to create preset responses for commonly asked queries as well as to create and define your own business rules for improved workflows.
Easy tracking and monitoring
Get access to comprehensive reports to measure the performance of agents as well as of overall operations. A support ticketing system with advanced live monitoring and tracking dashboards helps to track the live performance of your agents and enables you to take real-time yet informed decisions.
Empower customers with self service
Let your customers solve their light, routine queries themselves with the help of an incorporated knowledge management system. Integrate a knowledge base into your ticketing software that contains all the relevant documents, manuals, and FAQs to assist your customers with their regular queries.
Prefer a Ticketing Software That’s One Step Ahead
Integration with Leading CRMs
An efficient ticketing software integrates tightly with industry’s leading CRMs without any hassles. In fact, it should be easily integrated with a business’s homegrown CRM. A glitch-free and tight integration with any possible CRM enables your agents to perform more contextual conversations as well as to resolve issues precisely and faster.
Automated Ticket Prioritization
A ticket management system allows you to choose and prioritize the support tickets that require immediate actions. It enables you to automate ticket prioritization based on the heat map created on the basis of certain parameters like time to SLA breach, a number of not replied messages, sentiment analysis, change in ticket status, or rule engine settings.
Advanced Ticket Segmentation - Linked and Lite Tickets
Ameyo offers an advanced ticket management system that supports parent-child ticket hierarchy allowing businesses to manage tickets containing multi-departmental issues. With linked tickets, one ticket becomes the parent ticket while the other linked tickets become the child tickets. Likewise, lite tickets are created when a ticket is resolved in the first contact and no additional actions are required to close it. This saves the agent’s additional time in closing the ticket and updating its status, thereby bringing in enhanced efficiency.
Define your own Business Rules
Create your own workflows by setting business rules to automate your support ticket assignment. An advanced support ticketing system software allows you to filter and assign the tickets to the right agent based on the routing rules configured by your business. There can be different routing algorithms configured for ticket assignment in different scenarios. Further, business hours, welcome greetings, and various voice prompts created for different scenarios can be configured and automated.
Looking for more advanced features of Helpdesk Ticketing System?
Why Ameyo for Customer Engagement Solutions?
Enterprise-Grade End-to-End Security
Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa, and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.
Flexible Mode of Deployment
On-premise
If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.
Cloud-based
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
Customer Engagement Expertise
Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.
Get Started with your Customer Support Ticketing System Today
Key Features that Power-up your Ticketing System
Omnichannel Support
Intelligent Routing
Single View of Customer
Automated Ticket Assignment
Unified Agent Desktop
SLA Management
Quality Monitoring
Reports and Dashboards
Self Service Enablement
Lite and Liked Tickets
Why Ameyo for Customer Support Solutions?
Enterprise-Grade End-to-End Security
Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa, and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Flexible Mode of deployment
On-premise
If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.
Cloud-based
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
Customer Engagement Expertise
Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat,and messaging.
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.
Learn how Unitel aced its customer support with Omnichannel Ticketing software
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
In continuation of my Help desk Software series (Also read: What is a Help desk Ticketing System and Why is it important), today, we...
In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs an...
A help desk is a centralized point of contact for the customers to seek support. For that to be a success the businesses need to hav...
