Parallel Predictive Dialer

Enable Targeted and Skill-Based Outbound Campaigns

Simplify Customer-Specific Dialing

Parallel Predictive Dialing (PPD) is a customer-oriented dialing mode that granulates the outbound dialing strategy to achieve a more targeted campaign. PPD is ideal for the organizations which have a diverse set of customers and for a personalized dialing campaign, each customer segment requires pre-defined call management parameters. Parallel Predictive Dialing simplifies the pain of multiple campaign management by consolidating the diverse dialing campaigns based on the process requirements while doing parallel prediction for each.

Flexibility-with-Routing-Algorithms
Customer-Persona-based-Routing

Enhance Agent Skill Management

Contact centers face challenges related to multiple-skill requirement for target customer segments and to manage an effective contact process, they create several campaigns resulting in tedious management process for each. Parallel Predictive Dialing implements skills-based dialing simultaneously across multiple campaigns while considering their respective process requirements. PPD focuses on matching the customer’s requirement from each campaign parallelly with the agent skill proficiency and predicted availability to process a specific contact call.

Increase Productivity with Resource Optimization

Resource management is a major issue in an outbound contact center and managing multiple campaigns separately requires dedicated resources leading to high costs and low productivity due to idle resources. Parallel Predictive Dialer allows to set up customized dialing parameters specific to different campaigns parallelly, addressing a diverse set of customers based on the call volume and the average call handling time to minimize the agent idle time. This helps to optimize the conversion rate, leading to more productivity and better efficiency.

Behavioral-or-Transaction-Based-Routing
dhl

CUSTOMER SUCCESS STORY

DHL

Explore how a leading logistics provider raises the bar in Customer Experience Management and achieves incremental overall growth of 17% with Ameyo.

Discover More Dialing Capabilities with Ameyo's Intelligent Dialer

Collaboration

Pro-active Connect Enhancer (PACE)

Make your outbound dialing process intelligent with PACE by smartly choosing contacts based on transaction history and customer profiles.

Agent-routing

Auto
Dialer

Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.

business-hours

Predictive
Dialer

Empower your call center agents to dial more and connect more. This leads to better productivity and sales, and ultimately more revenue.

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