Gurgaon, 31st August, 2016: Ameyo, largest Indian contact centre software provider; today announced that iMarque Solutions, a global delivery and quality service providing company involved in Medical Billing, Virtual Assistants and an end-to-end revenue cycle management, has chosen its contact center platform to empower their growing customer support demands with its sophisticated features and functionality.
iMarque Solutions have always been phenomenal in providing its customers with the best in class service. The company was not satisfied with their existing process as they were facing issues in maintaining consistency and data security. They were in search of a flexible and cost effective solution that could cater to their business requirements and at the same time offer them the stability that they were looking for. At present iMarque is using 400+ licenses of Ameyo to power their inbound, outbound collection, customer care, and lead generation process for leading Banking, Finance, Airlines and Telecom service providers.
Speaking on the occasion, Mr. Bishal Lachhiramka, CEO, Ameyo said, “We are pleased to add iMarque in our growing customer family. It further strengthens Ameyo’s market leadership in Omnichannel Customer Experience and Contact Center Technology provider. We will continue to strengthen our client base and will add more services to the platform.”
Speaking on this decision, Mr. Suresh VS, CEO, Imarque Solutions said, “Ameyo’s customer engagement software delivers superior service with huge flexibility. The solution has helped us in creating better experiences for our customers by smoothening the internal tangle in the communication process for speedy decision making. Ameyo as a product is highly customizable and has provided us with great scalability, reduced capital expenditure cost with 100% guaranteed uptime. The ease of deployment and tremendous support from the Ameyo team has demonstrated their responsibility and great responsiveness towards maintaining their service standards.”
The IVR flow of Ameyo for iMarque has automated the complete workflow of the payment process. When a customer calls for booking his flight ticket, the call gets routed to Agent Queue and lands to the available agent. After the confirmation on ticket booking is received from the Air India Portal, the agent takes the Payment Gateway IVR in Conference through “Confer with Payment IV R” button provided over the PHP CRM from Ameyo. Post getting all required Card Details, the customers is verified by Cybersource API and Payment is done through Payment Gateway IVR.
CRM customization has allowed iMarque to facilitate anticipation and responsiveness of the customer requirements accurately. It has provided the organization with unparalleled features for data collection and communication interactions. Further, the revenue and efficiency of Imarque has also improved drastically.