Contact center solution provider and customer interactions expert, Ameyo (www.ameyo.com) is pleased to announce that AutoPortal, a rich automotive platform has selected Ameyo to serve their customers better while empowering their workforce to effectively support customers throughout their journey.
AutoPortal offers an extensive catalogue of cars available in India, comprehensive video reviews, and comparative car analysis to a large customer base. Ameyo Customer Engagement Platform ensures that the experience company delivers align with the expectations of the customer, and is appropriate for their unique customer journey.
Ameyo platform powered both inbound and outbound campaigns to streamline customer conversations across the company without losing context. Ameyo seamlessly integrated with Autoportal’s Lead Management Software (LMS) to intelligently manage, prioritize, qualify, and nurture leads. Ameyo’s inbound solution addresses customer queries, complaints and Value Added Services(VAS), tightly integrated with LMS arming agents with comprehensive customer information through screen pops. Outbound campaigns are primarily functioned to prospect new leads generated through LMS driving them through the sales pipeline.
“With the help of Ameyo’s customer interaction platform, we were able to pioneer our service levels. Ameyo has delivered the flexibility and ease of use with no compromise on performance with a high level of reliability which is defining a new era of networking for us. Since the implementation, our latency & call dropout rates have reduced considerably. With the help of Ameyo’s Quality assessment tool & real time monitoring we were able to witness a rise in the level of agent’s efficacy by 80%.” says Mr. Tarun Sharma, Head, Allied services & Strategic Alliances, AutoPortal.
Ameyo’s Quality Assessment tool and Real-Time Monitoring reporting tool has helped in dramatically improving agent efficacy and occupancy rates through consistent coaching, counselling, and assigning quality scores to agents along with daily, weekly, and monthly campaign and agent performance reports. Ameyo call center software has facilitated in achieving 100% Call Recording of agent-customer conversations, archived in Ameyo Voice Log Archival mapped with specific customer CLI (Caller line Identification).