Calling all the organizations who are in dire need of direction on how to establish a contact center. I have some great news for you:
You are never late to create a world class contact center and climb up the ladder of customer service excellence.
The goal of this 60-page ebook isn’t to overwhelm you with technological specifications; instead, it’s to highlight some common challenges a contact center encounters, best practices you can implement, and insights on how to create True Omni-channel Customer Experience.
Keep in mind while we are addressing different dimensions, the real power of customer service excellence comes from using the technology that is capable of keeping pace with market and customer dynamics.