Call Center Software

bpos-in-philippines

How BPOs are Improving Customer Journey in the Philippines?

The outsourcing industry is picking heights and more so in the Philippines where the companies are dedicating their most valuable assets to optimize the customer journey. From cost optimization to maximizing the productivity of any business, BPOs in the Philippines has become the call center hub for Southeast Asian companies. Moving from a world of …

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kenya-call-center

Kenya – The New Call Center Capital?

With Harambee (“Let us all pull together”) as its motto, Kenya has seen significant changes in the past decade or so which has been the driving force for its economic, social development and sustained growth. The African enterprises have not been left untouched from these reforms. Digitization and digital initiatives have become a priority of …

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supervisor-monitoring

Never Miss on a Customer with Call Center Dashboards and Monitoring Tools

Businesses need a straightforward metrics-driven framework to run effectively. Clarity on what is happening on the floor and what actionable are pending to be taken helps create a productive plan of action. Operation heads need a quantitative structure that helps them stay proactive and plan a step ahead of demands. They need regular notifications/alerts, customizable …

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healthcare-call-center-software

Easing Patient’s Pain with a Healthcare Call Center

Customers have come to expect a benchmark level of customer service. It’s no different when it comes to the healthcare sector. With increasing competition and many players coming into the arena, people have numerous options to choose from. The healthcare service providers need to take some measures to get that edge and enhance the patient …

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call-center-automobile

Why does the Automobile Industry Need a Call Center Software

Globalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago. This …

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improving-agent-productivity-wih-cti

Overcoming Agent Productivity Challenges with Computer Telephony Integration

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological advancements, improved purchasing capacity and plenty of options to name a few. The customers have come to expect fast response without compromising on the quality of service and rightly so. Having said …

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fintech

Why Do We Need A Strong Call Center Software In FinTech Industry?

The banking landscape has changed over time and FinTech has established its footprint in the market with a strong digital foot to meet the unmet financial needs. The majority of financial service providers share a common strategy of transferring control to the customer. While poor people, immigrants, students find the door of the banks closed …

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call-center-metrics

15 Essential Call Center Metrics Your Business Must Measure

Collecting, analyzing and reporting information regarding the performance of the business is significant for organizational growth. Taking decisions that are critical to the business needs a closer look into each segment. In the customer service industry, businesses must track and improve the essential call center metrics to understand where the business is heading to and …

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