Call Center Software

Indian Financial Sector

Will the Indian Financial Sector Be More Tech-driven Post The Pandemic?

COVID-19 has changed the way brands & consumers interact, and the BFSI sector is not an exception. And as with other verticals, digital started becoming the preferred channel of interactions. One of the leading public sector banks viz SBI changed its work-from-home policy to work-from-anywhere in response to Covid-19. Also, the efforts to encourage contactless …

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Video Contact Center- The New Big Thing and It’s Top Benefits

Video Contact Center- The New Big Thing and It’s Top Benefits

Video contact center software is certainly the next big thing in the world of contact centers. Businesses are already opting for this miraculous customer service software to witness a bumping improvement in their customer service success rate. No matter what business, a video contact center can surely work wonders for you. A report from Delloite …

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kms-knowmax-ameyo

Importance of Knowledge Management System in Call Center Platform

The art of running an organization is no less than possession of a superpower in these times. The data to be stored, controlled, channelized, filtered, assembled, and disseminated is a task complicated enough in itself. With more and more at disposal of data analysts to be studied and filtered, chances of achieving high frequency could …

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call-center-reports

Top 5 Contact Center Reports Supervisors Must Look At

Call centers have been around for a long time now and have gained even more importance in recent times since the businesses are increasingly going online. Call centers or contact centers are extensively used by businesses today to manage their customer service process. With businesses increasingly moving from legacy models to modern contact centers, they …

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Conversations'19 APAC

Conversations’19: Our New Way to Explore the Opportunities

Coversations’19 has been amazing to Ameyo! After a successful journey in Africa and the Middle East, Coversations’19 knocked on the door in APAC to bring in the booming change in the face of Contact Centers. From Malaysia to the Philippines and Cambodia, our team of customer engagement experts has walked around the globe to help …

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solving-operational-call-center-problems

Solving the Most Common Operational Call Center Problems

Next in my series of Solving the most common Call Center Problems (also read Solving the Most Common IT Call Center Problems) ​is the Operations Team’s perspective. Once the IT department has looked at the feasibility of the call center software, the operations team’s job starts. These are the people on the ground, the ones …

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configurable-call-center-software

Configurable Omnichannel Call Center Software To Serve Your Exact Business Needs

What is the first thing that comes to your mind when I say customer care or customer support? Let me just go on a limb and guess – Call center? Am I close or am I closer? Most of us look at a call center as a number of people sitting in front of their …

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