Call Center Software

Conversations'19 APAC

Conversations’19: Our New Way to Explore the Opportunities

Coversations’19 has been amazing to Ameyo! After a successful journey in Africa and the Middle East, Coversations’19 knocked on the door in APAC to bring in the booming change in the face of Contact Centers. From Malaysia to the Philippines and Cambodia, our team of customer engagement experts has walked around the globe to help …

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solving-operational-call-center-problems

Solving the Most Common Operational Call Center Problems

Next in my series of Solving the most common Call Center Problems (also read Solving the Most Common IT Call Center Problems) ​is the Operations Team’s perspective. Once the IT department has looked at the feasibility of the call center software, the operations team’s job starts. These are the people on the ground, the ones …

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bpos-in-philippines

How BPOs are Improving Customer Journey in the Philippines?

The outsourcing industry is picking heights and more so in the Philippines where the companies are dedicating their most valuable assets to optimize the customer journey. From cost optimization to maximizing the productivity of any business, BPOs in the Philippines has become the call center hub for Southeast Asian companies. Moving from a world of …

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kenya-call-center

Kenya – The New Call Center Capital?

With Harambee (“Let us all pull together”) as its motto, Kenya has seen significant changes in the past decade or so which has been the driving force for its economic, social development and sustained growth. The African enterprises have not been left untouched from these reforms. Digitization and digital initiatives have become a priority of …

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supervisor-monitoring

Never Miss on a Customer with Call Center Dashboards and Monitoring Tools

Businesses need a straightforward metrics-driven framework to run effectively. Clarity on what is happening on the floor and what actionable are pending to be taken helps create a productive plan of action. Operation heads need a quantitative structure that helps them stay proactive and plan a step ahead of demands. They need regular notifications/alerts, customizable …

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healthcare-call-center-software

Easing Patient’s Pain with a Healthcare Call Center

Customers have come to expect a benchmark level of customer service. It’s no different when it comes to the healthcare sector. With increasing competition and many players coming into the arena, people have numerous options to choose from. The healthcare service providers need to take some measures to get that edge and enhance the patient …

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