Call Center Software

call-center-automobile

Why does the Automobile Industry Need a Call Center Software

Globalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago. This …

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Overcoming Agent Productivity Challenges with Computer Telephony Integration

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological advancements, improved purchasing capacity and plenty of options to name a few. The customers have come to expect fast response without compromising on the quality of service and rightly so. Having said …

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fintech

Why Do We Need A Strong Call Center Software In FinTech Industry?

The banking landscape has changed over time and FinTech has established its footprint in the market with a strong digital foot to meet the unmet financial needs. The majority of financial service providers share a common strategy of transferring control to the customer. While poor people, immigrants, students find the door of the banks closed …

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15 Essential Call Center Metrics Your Business Must Measure

Collecting, analyzing and reporting information regarding the performance of the business is significant for organizational growth. Taking decisions that are critical to the business needs a closer look into each segment. In the customer service industry, businesses must track and improve the essential call center metrics to understand where the business is heading to and …

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Ameyo Omnichannel CX Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel …

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Despite Digital Wave in the Contact Center Technology Space, Voice is Here to Stay – What Next?

There is a lot of talk about the impact of digital channels on call centers. Customer Experience leaders worldwide are walking through a maze of technology stacks and putting together pieces of a jigsaw puzzle called Omni Channel Customer Experience, while on the other hand, balancing costs in a business. Contact center technology has been …

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Top Eight Keys Of Contact Center Software

Call tracking, call recording, call routing, voice broadcasting, and workforce optimization are some of the key goals that every business’s call center plans on achieving. What if you have a better chance of doing so with contact center software? Different business setup in Dubai are experiencing this software and declaring it as a must-have tool …

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