Customer Service Software
Delight your customers when they contact you for assistance and advice
What is Customer Service Software?
Customer interaction management can make or break a contact center’s customer service index and will impact the operational efficiency of the businesses. Intelligent customer service solutions can help a contact center optimize operations and improve agent productivity by delighting customers right from their first interaction to their buyer’s journey and ultimately to the stage when they become happy customers. Increase customer satisfaction and boost contact center efficiency to retain customers and grow your business.
Why do you need a Customer Service Software?
Reduce Operational Costs
Reduce customer effort to reduce cost of operations. With Customer Service Software Solution, you can decrease 40% of repeat calls, 50% of escalations and 54% of channel switching. Help your customers with self-service and direct only complex issues to the agents, thus increasing agent’s efficiency.
Ameyo’s innovative customer care solutions ensure high quality services with minimum installation, maintenance and expansion costs. Reduction in such operational costs results in better ROI and have a positive impact on the business growth.
Design Omnichannel Customer Interaction
Customers are looking for instant solutions, guide them to right channel for resolving their issues and deliver an effortless customer experience. Customer interaction across call, chat, social media, email or any other channel could be handled at unified desktop, enabling agents to productively manage the tasks.
It allows the interactions to be more streamlined and hence a better management of the workflows, effectively reducing the turn-around-time for each interaction. The customer’s details which are stored on the CRM allow for a more personalized viewership to the agent thereby increasing the agent’s time to resolve the issues rather than racking his efforts in managing the ticket manually.
Real-time Monitoring & Reporting
Ameyo provides complete web-monitoring and reporting controls that help you manage operations effectively. This ultimately helps reduce training and hiring costs, while giving flexibility to manage the entire workforce with ease. Similarly, from the business perspective, there is a need for Virtual
Call Center Solutions that increase operational efficiency while lowering the costs and increasing customer acquisition. Ameyo Customer Service tools optimize interaction time and improves quality of service by fetching data on lead identity, disposition, agent, date, and time.
Customer Service Software Features
that Ameyo Offers
Distribute Calls Intelligently with ACD
Scale up your operations effortlessly and quickly, and with lesser infrastructure costs with a smart Automatic Call Distribution system. Reduce waiting time for your customers and route the calls to skill-based agents. Distribute calls intelligently with smart ACD system and route the customers to their preferred agents. Automatically schedule the call back to avoid keeping your customers waiting in line.
Omnichannel Customer Service
Provide quick services across all channels including email, chat, social media or any other channel. Let your customers reach you effortlessly via any channel and guide them to the right channel. Simplify customer interactions with an Omnichannel Call Center Software and enable your customers to self-serve saving time and effort of both agents and the customers.
Enable your Customers to Self Serve
Provide round the clock service, manage high call volumes at lower cost and solve customer’s query without directing them to an agent. Self-Service IVR enables the customers to reach the information instantly, thus reducing handling time for agents. Define business hours and play a pre-recorded message in non-business hours to ensure not to completely lose out on any customer.
Filter the Routing Logics
Route calls to best available agents in the queue and reduce the call waiting time for customers. Direct the incoming calls to the right agent based on agent skill, workload, priority or persona to ensure quick resolution. Assign each customer to the most skilled and available agent to deliver exemplary customer experience. Pre-define routing rules to uniformly distribute the calls to agents and drive the best value from each interaction.
Take a step towards self-service and increase the visibility for your customers. Enable your customers to manage their tickets, raise a query and check the status update on customer portal. Agents can leave a note to customers, promising them with quick resolution. Integrate customer portal within your application and customize it according to your business specific needs, allowing customers a comfort of raising a ticket within the app.
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton