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Creating the Next Generation Outsourcing Centers in Bangladesh

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Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different sectors -education, health and manufacturing. In fact, as per a PwC report, the country is expected to become 28th largest economy in the world by 2030. These predictions is closely associated with the growth in the job market.

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Building a Modern Day Contact Center: Where UX meets CX

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There has been plenty of hype around experience - User and Customer in the business circuit. More so in today’s digital age. These are the times of omnichannel experience. The business-customer interactions have evolved and are no more limited to just a call or an email. Now, everything is available on either a website, mobile or social media. Unlike in the past, customers today are well informed and a lot more empowered. Keeping up with that, brands are also working on delivering a holistic experience for both, their employees and the customers.

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How to Build a Travel Contact Center

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The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic conditions (per capita income), awareness about maintaining a work life balance, increasing business travel, etc. are some of the factors contributing to this change. This is just the beginning. According to World Travel and Tourism Council report, by 2027, Travel & Tourism GDP is expected to account for 11.4% of global GDP and global visitor exports are expected to account for 7.1% of total global exports.

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How Artificial Intelligence Improves Customer Experience In Contact Centers

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One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in order to resolve a given issue. Today, enterprises are looking for an alternative to “rule-based decision matrices” (Example- The self-service IVR system that requires a customer to press the dialer to process a query or speak to customer care executive). Overtime, these systems have become redundant and can irritate the customer.The idea is to modernize the existing channels of communication and gain a satisfied customer.

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Contact Center Technology Essentials For Contact Centers

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If you're operating a contact center, you know the importance of contact center technology in
improving customer experience. Without the right tools & technology framework to support the contact center infrastructure, your contact center is powerless. Let's talk a bit more about contact center technology in modern contact centers.

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Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center

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If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were talking to much larger company. Modern technology has enabled even smaller companies and startups to have their own contact center up and running in hours. But what should you keep in mind before investing in contact center infrastructure? Let’s find out. 

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