e-commerce

e-commerce

How E-Commerce Contact Center Can Deliver Better Customer Support

According to statista, E-Commerce will reach $4.88 trillion in sales by the end of 2021. And 67% of millennial are using an online platform to do shopping. E-commerce has seen a rising boom in the market ever since it has evolved and continues to be the first priority for customers. Organizations are looking for a …

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Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the company. If the e-commerce website delivers a poor user experience (UX), visitors will click off the site or abandon the shopping cart without giving the company’s customer care team a …

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