Predictive Dialer

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Choosing The Right Call Center Dialer For Your Business Is No More Hassle Now!

For every 18 calls, only 1 call is connected to the potential buyer. Picture this in a call center where all your agents’ productivity is at stake against the numbers dialed each day.  For a business that depends on customer interactions, each minute of the day is important!  Automation is the key to get better …

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Quick Checklist to Select the Right Predictive Dialer

Predictive Dialers have revolutionized the way contact centers perform outbound calling campaigns. With the predictive dialers, manual and tiring process in call centers is now fully automated and efficient. Predictive dialer technology has enabled contact centers to witness exemplary growth in sales, profits, agent productivity, and customer satisfaction. This led to an array of predictive …

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5 Key Advantages of Auto Dialer Software for Call Center

Outbound call centers have multiple campaigns for several processes like cold calling for lead generation, following up and nurturing inbound leads, market research and surveys, etc. and mere manual dialing will not help in achieving the competitive targets. Agents using manual dialing usually end up having approximately 10-15 minutes talk time per hour as their …

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How To Choose The Right Call Center Dialer For Your Business

According to Data and Research firm TOPO, on an average, it takes 18 dials to connect with the potential buyer. Picture this in an ideal call center scenario. What you will see is the hapless call center agents only dialing out the numbers! The phone is still the most preferred channel of communication and if …

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Are you Using Predictive Dialers Effectively?

The Banking industry, almost 30 years ago started using predictive dialers for debt collection. From there many other industries also started using these dialers, which started as only hardware and evolved into ones with cloud-based predictive software. There are even integrated ones with CRM systems which gives insights into call metrics.

5 Different Types of Dialers for Handling all Situations in Contact Centers

A dialer is an electronic device that is used to monitor the numbers dialed from a telephone, and alter them to provide services that would otherwise require long international and national access codes. It is typically connected to a telephone line. The telephone numbers are inserted and modified automatically by the dialer depending on the country, …

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10 Major Benefits of Predictive Dialers You Can’t Afford To Ignore

Companies today bank on telephony technology for cold-calling, inside sales, and customer support delivery. But how many organizations implement the right technology for their calling purposes? The count is surprising low. Many settle for manual dialing machines, where a representative has to literally punch in the numbers to call. Most of the calls land up in the …

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Predictive Dialers – Great Power, Great Responsibility

{Scenario A. A stressed agent on call (Tring-tring, tring-tring, tring…) nobody answers. Abruptly leaves his desk, curses his stars and smokes a cigarette. Scenario B. Another agent on call (Phone rings) Hello! Is that Mr. Goodman? Prospect: Umm…Yes! Who is that? Agent: I am Tom, calling from XYZ Company. Is this a good time to …

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