Choose the Right Autodialer Software for Call Center – Ameyo

Auto Dialer Software

Automate outbound call center operations with Ameyo's automatic dialer and experience high Call conversions

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What is an Auto Dialer?

An auto dialer software is an outbound dialer software that helps businesses to automatically dial out a huge set of leads and saves significant time for your agents. It enables you to connect a customer to a live agent once the call has been patched up at the customer end. This leads to high productivity and efficiency. 

An auto dialer software allows you to assign calls to different agents, depending on certain conditions. Businesses in Real Estate, Insurance Sector, Education Institutions, Financial Service Providers, Political Marketing, Debt and Bill Collection, Weather Forecasting, Ecommerce, and many other industries use an auto dialer system to reach out to a large number of customers to send automated messages.

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Sure Shot Benefits of Auto Dialer Software

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No Manual Dialing

Save your agents’ time by automating your calling process. Call an unlimited number of customers with just a few clicks.

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Save Agents Time

Filter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality eads.

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Intelligent Lead Management

Automatically notify the supervisor when the lead list reaches its threshold and plan outbound calling activities accordingly.

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Accelerate Sales and Collections

By automating your calling process, your sales can experience an unprecedented jump! Make more calls in less time and expect improved lead to conversion rate and accelerated sales.

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Higher Efficiency

Dramatically improve agent efficiency and productivity with less workforce. Automate your outbound calling and see a significant increase in connect rate.

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Boost your Revenue

An intelligent auto dialer software helps you increase your call connects and conversion rate to boost your bottom line and generate more revenue.

How does Ameyo’s Auto Dialer Work?

A step-by step guide to define how to setup an auto dialer and use it to improve your outbound call center operations.

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Contact Upload

Automatically segment and upload the customer contact data to different dialing lists

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Dialing List Management

Configure the rules to fetch, filter, prioritize, assign and manage how the contacts are handled differently based on configured rules

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Manage your Dialer

Select the most relevant dialing algorithm and define your dialing strategy to control the way your auto-dialer makes outbound calls

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Post Call Actions

Manage and move leads between dialing lists based on a Call’s outcome.

Choose the Best Auto Dialer strategy for your Business

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Ascending or Descending order based dialing

Basic Dialing strategy of Uploading and Sorting Contact data based on ascending and descending order

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Randomized Auto Dialing

Randomly dial out bulk contact numbers, often used in collections and dialing out prospects when no specific order is required for reach outs

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Dialing Based on # of Call Attempts

Modify Auto dialing based on number of dials made to contacts. Contacts with high dials will be dialed later while the one with few dials or Zero dials will be dialed first

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Dialing based on Last retry time

Dial based on the time of last retry- e.g you dialed  prospect at 2:PM and one at 11:AM – you can sort & filter prospects based on last retry time and the call disposition status

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Multi Filter Auto Dialing

Dialing strategy where you can combine multiple Contact filters- eg, Last retry time, number of attempts, customer type and then dial out prospects based on the the new filter

Auto Dialer Features

Dial time Restriction

Custom Dialing to specific time zones or regions – e.g if you have to dial phone numbers starting with 022 (code) between 10-12 PM in IST time zone

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Dial Order

Dial Order feature ensure than the Auto dialer dials out all the phone numbers that are mapped to a contact and increase the Dial Coverage for a business 

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Answer Machine Detection

AMD ensures a dialer skips the answering machine. The Call connects only when a live person answers the call at the other end

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Auto Call Answer

Enables Business processes where Agents with auto-call on status will automatically receive dialer calls and they do not have to wait for the ring tome, increase Agents talk time

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Dialer Notification

Error code notification for supervisors when the dialing list is low on contacts or in case a PRI or SIP failure happens

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Auto Dial List Upload

Ameyo’s customer manager API enables you to auto upload dialing lists from CRM or any other third-party system into Ameyo

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Agent-Skill based Dialing

Parallel predictive dialing where dialing contacts are matched with an agents’ skill and expertise e.g language – Hindi/English/Arabic

Want to explore auto dialer for your outbound call center?

Top Four of Ameyo's Autodialers

Automate your outbound call center with automatic call dialer and experience improved efficiency

Predictive Dialer

Reduce the Idle Time Between Calls

Predictive Dialer is suitable for businesses that have high call volumes. Predictive dialer algorithm uses predictive analysis (based on the past trends) to maximize agent productivity by reducing the idle time between adjacent calls. Predictive dialer detects busy signals, answering machines, and unanswered calls. It forwards the calls to the available agents once the call is connected at the customer end.

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Preview Dialer

Know Your Customer Before You Connect

Enable your agents to be well-informed about a customer before calling them. Preview dialer is highly recommended if your calling list consists of high-quality leads which you would never want to lose. With preview dialing strategy, your agents get to see the next call in the list. It lets your agents prepare beforehand to deliver a personalized customer experience.

Progressive Dialers

No Silent Calls to Your Customers

Experience high productivity with Progressive Dialer. If your call center operates on low volume and high-value lead lists, Progressive Dialer can prove out to be the best auto dialing strategy for you. Ameyo’s progressive dialer makes calls only when the agent is available to take them, thereby eliminating the probability of throwing silent calls to the customers.

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Pro-active Connect Enhancer (PACE)

PACE

PACE (Pro-Active Connect Enhancer) is an intelligent auto call dialer that works by categorizing customers on the basis of past behavior and best time slots to call. It enables call centers to not just experience improved connect rate but also achieve higher productivity with an intelligent lead selection and well thought-out outreach.

CUSTOMER SUCCESS STORY

See how DocsApp dramatically improved their connect rate to 75%

Rohin George

Manager, Customer Service DocsApp

Ameyo’s Auto Dialer Solution for Call Centers

Industry Leading Voice Solutions

Ameyo is the industry leader for its voice solutions. With solutions compatible for small businesses to large enterprises, Ameyo is a renowned name in the marketplace.

Integratable with Enterprise CRMs

Ameyo Auto Dialers can be integrated with all major enterprise-level CRMs. ZohoDesk, Zendesk, MSD, Salesforce, Freshdesk, and LeadSquared CRMs are some of our built-in connectors.

Powered-up with Advanced Features

Ameyo’s Auto Dialers are backed up with advanced features such as smart IVR, call recording, live call tracking, and business- specific rule configuration.

Consistent Trackability

Get resilient call tracking and specific call reports, and metrics analytics. Ameyo Automatic call Dialer enables you to consistently track all your call related important metrics.

Customers Love Ameyo's Auto Dialer

4/5
Sankar Rao A.
Sankar Rao A.Director - Products
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Shivam M.
Shivam M.Sr Network Engineer
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Ehab M.
Ehab M.Head of Electronic Banking
Easy to use and customize application with excellent support team
5/5
Mitesh S.
Mitesh S.System Support Engineer
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

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Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
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Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Frequently Asked Questions

Auto dialer is a software used in the Outbound Call center that automatically dials the number from the contact list. Autodialer software helps agents to save time and improve their productivity while reducing agent’s idle time. Auto dialer is mostly used in the collection department, telemarketing, e-commerce, and more.

Like the name suggests, an auto dialer automates outbound calling by automatically dialing contact numbers from the uploaded lead list. At the same time, the software can detect whether the call has been answered by a live person or an answering machine or there is a busy tone. A good autodialer software will only connect the agent when a live person answers the calls – skipping answering machines or busy tone. In case an agent is unavailable, the auto dialer plays an automated message. However, organizations set different algorithms based on their requirement.

Automated dialer software can have a number of use cases based on the business requirements. However, it is generally used for lead generation, lead conversion, promotion, and surveys.

The features of Ameyo call center autodialer are as follows:- 

  • Answering Machine Detection 
  • Auto Dial Time Restriction 
  • Campaign Management
  • DNC Management
  • Retry Time Setting
  • Auto Dial List Upload 
  • Agent-Skill based Dialing

A configurable auto dialer software intelligently identifies the best time to call the customer based on past interactions and the availability of the agent to ensure higher call connect rates while allowing the agents to have qualified conversations.