Remote Contact Center

logistics

Are you Prepared for the Upcoming Holiday Logistics Rush?

Holiday seasons are the busiest time of the year for the logistics Industry. And, does that change because of the unprecedented crisis of COVID-19? Yes, we are sure to see a surge in demand for making contactless deliveries. The in-store visits have reduced significantly, kicking off online selling. With e-commerce taking over this year, retailers …

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outbound-call-center-software

Reimagining the Post-Pandemic World with an Outbound Call Center Software

The pandemic has brought in many challenges for us. The most common challenge includes, but is not limited to, sheltering-in-place and working remotely. With it, there’s a crippling effect on the economic slowdown and the higher competition is adding a new wrinkle to it. In times of crisis, if we can create technology to stay …

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Remote Contact Center & Conversational AI

Remote Contact Centers & Conversational AI – Restructuring CX in the Contactless World

In the contactless world, businesses are on the lookout for enhancing the customer experience with Remote Contact Center & Conversational AI.  In our JAPAC webinar, our speakers, Ravi Saraogi, Co-founder and President (APAC), Uniphore Software Systems, Kalidas Ghose, Vice Chairman & CEO, FE Credit, Bilegt Tumurkhuyag, CX Senior Specialist, Khan Bank, and Sachin Bhatia, Co-founder …

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Customer Service in Africa

How Customer Service Has Evolved In Africa?

COVID-19 has pushed many businesses to think beyond the legacy contact centers. It has led to change the business strategy for customer service across the world. Most business heads in Africa are now re-thinking their business model to handle the sudden surge in customer queries. Contact centers, playing a pivotal role in the pandemic hit …

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spm

How SPM Fought Back it’s Way Down During Lockdown?

SP Madrid, a reckoned collections company in the Philippines has made its way through the lockdown imposition successfully. With a strong team of legal specialists, SP Madrid offers a variety of collections and other services that include- Call Collections, Field Collections,  Credit Investigation, Legal Collections, Vehicle Repossession, and Housing Foreclosure. Work from home was not …

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Transforming Contact Center for Contactless World

Transforming Contact Centers for the Contactless World

After the lockdown imposition, everything came to a halt and so did contact centers across the globe. With the pandemic hit, businesses started moving to remote contact centers and be prepared for the contactless world. In our Philippines Webinar, we have uncovered some of the biggest challenges that Ian Madrid and Neil Macalino faced in …

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cloud-vs-remote

How a Traditional Cloud Contact Center is different from a Remote Call Center Software?

With the changing customer behavior, the contact centers have evolved over the years and the growing need for faster deployment, flexibility, and scalability are the important factors for businesses to choose a solution that fits their needs. The contact center software providers, in the post-COVID era, are not limited to providing solutions that help businesses …

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webinar-west-africa

Webinar: How To Establish A Contact Center For Remote Agents In The Post-COVID World?

The entire world was taken by surprise when the lockdown was imposed and the first reaction for businesses was to build a business continuity plan along with the contact center operations running smoothly. Managing infrastructure in an uncertain environment like this became the biggest challenge for most contact centers because in a close-knit system as …

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