Ameyo and Exotel Announce Merger

Remote Contact Center

Virtual Call Center: 5 Tips to Manage Remote Agents
The call center sector is one of those sectors that have stuck to the traditional brick-and-mortar way of functioning for the longest time. The reasons ...
Why Remote Work Is Tough on Contact Center Supervisors & How to Simplify It
Within the contact center industry, remote work is emerging as an opportunity and a challenge, with supervisors having to adjust to the new norm and ada...
Remote Working: How a Short-term Solution Turned into a Long-term Ally
If you were someone who thought it’s time to say a much-needed goodbye to the dreadful COVID19 virus then let me tell you – you were not the...
Busting Myths About Virtual Contact Center Software
Imagine a contact center software that provides flexibility of working from anywhere in the world, offers scalability, and is easy to deploy!  That...
Transformation of BPO Industry: The COVID Era
The COVID-19 pandemic acted as a catalyst in the revamping of the BPO sector. With an urgent need to move operations remote, we saw many traditional BPO...
SP Madrid
SP Madrid – Introduction SP Madrid is a reckoned collections company based in Philippines. Founded in 2008, the company is backed-up with the most...
CBSL
Conneqt Business Solutions Limited – Introduction Established in 2004, Conneqt Business Solutions Limited (formerly Tata Business Support Services...
EdTech: A Unique Challenge for Contact Centers to Win & Retain Customers
The tides are changing in EdTech, inviting a massive adoption of online education across countries. The multitude of challenges exposed the need to crea...
iMarque Solutions
About iMarque Solutions iMarque Solutions is operative in the BPO sector since 2004 and is serving a number of renowned NBFCs and Banks across the world...
During the recent COVID-19 outbreak, UC proactively moved all its employees to work from home – including a 750 member contact centre team. During...