Providing commendable customer service is all about taking responsibility of your relationship with your customers. The possibility of turning a prospect into a customer is higher when you are cautious enough to not miss an opportunity to impress your client and deliver service that exceeds their expectations.
Every client should be approached as if they are among the last ones. Thereby, we should fulfill their demands even if it seems slightly unreasonable. Positive action on your end is the first step to exceed customer expectations.
However, exceeding expectations is possible only if you are thoroughly aware of your customer preferences. In order to learn about your customer’s choice, a good survey with appropriate statistics is what you need. According to several studies, customers are opting more for self service these days.
This infographic by Ameyo will give you an insight of the changing dynamics in customer preferences and how you should optimize them for your business.