Best Autodialer Software: Features That Win You More Sales

Autodialer

Customer service platforms are imperative for every business as it retains customers and extracts more value from the customers. In addition, investing in customer service platforms is an excellent way to activate your flywheel as your loyal customers will help you get new customers that too free of charge just by convincing the prospects to engage with your brand.

Even if customer retention is increased by 5%, it can fairly equate to 25% of the increase in profit. The reason behind this is that retained customers are more likely to invest more with your brand; this could be, 300% more. This is where your customer service team plays a crucial role; these agents speak directly to the customers and represent your brand while interacting with potential buyers.

96% of customers reveal that customer service is imperative while choosing to be loyal to a brand –Microsoft

While acknowledging that the pandemic has impacted everyone and made the situation incredibly challenging for every industry, auto-dialers come as an effective way to make businesses survive. Since the time businesses have deployed auto-dialers, it has changed the way how call centers operate. Incorporating auto-dialers in call centers enables the software to dial numbers from a list of contacts automatically.

Businesses using auto-dialers have an option to choose between different technologies. There are numerous reasons for businesses to use auto-dialers, such as it helps in generating potential leads, boosting agents’ productivity, and managing marketing campaigns. Depending on their need, they can use power dialers, preview dialers, or predictive dialers.

What is an Autodialer?

An autodialer is a software that automatically dials numbers in the list for outbound calls. It helps in saving time for people from having to dial numbers manually. It has rudimentary capabilities that enable software to automatically dial the numbers and understand whether the call was answered by a person or by an answering machine. They can even play a message or transfer the call to the agent for handling.

The main purpose of using an autodialer is to reduce the need for people to spend valuable time manually dialing every phone number they need to make a call and focus more on successfully delivering their message. Therefore, Autodialer software is quite viable for call centers because it helps in boosting the agent’s productivity to a quite higher level by reducing idle time and increasing the talk time per hour.

Call centers using auto-dialers for sales calls need to know and obey FCC (Federal Communications Commission) regulations besides Do-Not-Call Laws. In short, auto-dialer users must be aware of the rules set forth by the Telephone Consumer Protection Act (TCPA).

In addition, in outbound call centers, you will find agents running several campaigns and manually dialing the calls for different processes such as cold calling for leads, market research and surveys, follow-up, and nurturing inbound leads. Manual dialing is a tedious task, and this is where autodialers become helpful for agents.

Role of Auto-dialers for Call Centers

Let’s discuss some of the major roles of auto-dialers for call centers:

Autodialer

1. Boosts Contact Center’s Efficiency

One of the most imperative benefits of an autodialer is it enhances the efficiency of the contact center. Agents will not have to wait for long dialing a ten-digit number to get connected to a single lead. Also, now errors are a thing of the past with auto-dialers as it ensures that an agent will never dial a wrong digit.

2. Enhances Agent’s Productivity

It is quite essential to understand that efficiency and productivity are closely linked.  For instance, when agents are not wasting their time dialing numbers, they get more work done. As a result, agents spend more time on sales calls, leading to improved and higher sales numbers.

3. Enhances Customer Service

Auto dialers enable call centers to provide enhanced customer service. It increases the probability of agents getting through to the right customer in the first round only, which lowers the chances of encountering irritated people on the other end.

Also, the timing between the dialing and the agent picking up is seamless; thus, there is no time-wasting pause during which the customer needs to wait for the agent to speak. So, if we talk about the customer’s perspective, it looks as if the agent directly dialed their number and started the conversation.

4. Helps in Making Sales Flow Smoother

An autodialer is beneficial in reducing the probability of dialing a wrong number. In addition, it lets the agents focus on their primary work; connecting with customers, resolving their queries, and selling the services. In this way, agents can give their best performance and solely focus on delivering exemplary customer support service and win more customers. Therefore, autodialers help accelerate the speed and efficiency of agents and boost their productivity level.

Feature of Auto-Dialing Software: Generate Leads and Win Customers

An autodialer is software that can efficiently dial telephone numbers automatically. Today most call centers deploy auto-dialers, but only a few are aware of making optimum use of them. Here are the key features of auto-dialers that can benefit your call center greatly besides maximizing the productivity of your business.

autodialer

1. Able to Detect Answering Machine

One of the important features of an autodialer is that it is able to differentiate between a human being and an answering machine. The autodialer analyses the incoming audio and accordingly predicts whether it is an answering machine or a human being who would pick up the call.

On the other hand, when an agent dials the number he cannot assume whether the call would be picked up by a person or would go to an answering machine. So in this way, the agent will have to make the call again to the same number at a different time of the day for sale or convey a message.

This in turn is a waste of time which results in low productivity. With the help of auto dialers, the agent will not have to wait on call or wait for the answering machine as it will pass the call to the agent only when a customer answers the phone

2. Filtering DNC/DND List

When running outbound calling campaigns, each and every call center needs to make sure no call is made to the number appearing in the DNC (do-not-call) or DND (Do-Not-disturb) list. Violation of the DNC/DND list results in making them pay hefty penalties.

With the help of auto dialer software call centers can perform DND filtering while running their marketing campaigns without contacting people appearing in the DNC/DND list and thus can obey DNC/DND rules.

3. Integration of CRM

Nowadays, most businesses use CRM systems to manage their customer data besides streamlining customer interaction. In addition, businesses can automatically update their customer data by integrating the CRM system with a cloud-based autodialer.

4. Real-time Call Monitoring

With the help of auto dialers, managers or supervisors can monitor live calls or ongoing conversations. Auto dialers provide a web-based portal for managers where they can listen to an ongoing conversation between the customer and the agent. It also enables managers to check the call attempts made by agents. This real-time call monitoring helps managers assess the agent’s performance besides implementing the required changes to enhance outbound campaigns.

5. Scheduling Call Back

It sometimes happens that an agent is not able to connect to the customer on the first attempt. In this scenario, they need to call the customer again to carry out the telemarketing activities. Auto dialers enable agents to schedule callbacks and reconnect with the customers. This callback scheduling feature is beneficial for call centers to increase customer connections besides boosting telemarketing campaigns.

6. Call Recording

Apart from real-time monitoring, the auto dialers software can also record outgoing calls in HD format and store the files in the cloud. This call recording feature is beneficial for call center managers to analyze agents’ performance besides identifying agent inefficiencies by reviewing the recorded conversations. In addition, this feature is also beneficial for call centers to resolve customer disputes.

Autodialers help businesses to record, organize and manage all leads. Further, the user can integrate an autodialer with the existing CRM to keep the contact list updated, and it also helps identify promising customers.

Conclusion

Autodialer software use well-defined criteria to automatically dial phone numbers. They play an imperative role in increasing the efficiency of call centers besides boosting the productivity of sales agents. Auto dialers come in handy for businesses that are more into outbound calls as it helps in improving their operational efficiency besides enhancing communication by personalizing clients’ messages.

Shambhavi Sinha

Shambhavi Sinha is working as an SEO expert at Ameyo. She also likes to write tech-based stuff. Her aim is to provide knowledge to users by sharing the knowledge about the latest trends about contact centers.