call center software

call-center-automobile

Why does the Automobile Industry Need a Call Center Software

Globalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago. This …

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Overcoming Agent Productivity Challenges with Computer Telephony Integration

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological advancements, improved purchasing capacity and plenty of options to name a few. The customers have come to expect fast response without compromising on the quality of service and rightly so. Having said …

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