Gurgaon, August 3 , 2015: Ameyo (www.ameyo.com), the market leader in contact center technology and omnichannel customer experience, today announced that Vembu Technologies, leading provider of affordable software and cloud services for data protection, disaster recovery and CRM, has chosen Ameyo Contact Center Technology to add intelligence to its outbound dialing strategy. Vembu Technologies deployed Ameyo platform to provide customers an intuitive, guided and cohesive customer journey while easily onboarding new clients.
Vembu Technologies has provided industry-recognized solutions to more than 25,000 businesses worldwide through a network of 4000+ partners. Vembu’s flagship product is its Backup and Disaster Recovery (BDR) product targeted at IT-Administrators in SMEs to protect their Physical, VMware and Hyper-V environments.
The India based solutions provider was previously using a PBX solution for their dialing process. The company was encountering problems in voice quality when interacting with customers, and were lacking proper reporting functionality to analyse and review the performance of their operations. This led them to search for an intelligent contact center technology that was capable of automating the entire dialing process, and powering customer support and inside sales operations.
Ameyo Preview Dialer currently powers both inbound and outbound calling processes of Vembu Technologies. Inbound calling campaigns primarily facilitates Customer Support, and outbound calling powers lead generation and information dissemination (during software implementation). Ameyo seamlessly integrated with Vembu’s third-party CRM, and with Customer Manager API leads are automatically uploaded to Ameyo’s calling system. This eliminated manual uploading, human errors, and wastage of leads. With Ameyo Click-to-Call API, Vembu’s sales reps are now able to dial prospects or customers in a single click of a button.
Ameyo Preview Dialer enabled the agents to preview customer information without squandering for data through multiple systems. It allowed agents to prep before the call was connected providing them time to take notes on how best to take the call forward. The supervisory team of Vembu Technologies was delighted with the cradle-to-the-grave reporting functionality of Ameyo that generated reports based on customers’ requirement, providing supervisors with real-time information on leads dialed, converted, sales made, failed calls, etc.
With Ameyo, Vembu claims to have increased its operational efficiency in support and sales, and has provided customers the window to reach them instantly. “Ameyo is simply superb for customer service. It’s simple and user friendly interface helps to increase the agent level productivity and efficiency. It plays a vital role in our company’s new customer acquisition and also gaining good customer reputation.” says Manoj M, Senior Engineer, Vembu Technologies.