call routing strategies
About Mekong Aviation Mekong Aviation JSC (known as Air Mekong) is a provider of affordable air travel from Vietnam. Providing air transport in various ...
About Bankbazaar Bankbazaar.com is an online marketplace for financial products in India, where one can instantly get free and customized interest rate ...
A well defined outbound strategy is an integral aspect of customer outreach and campaign management. Although, many businesses have turned their focus t...
All contact center reps and managers understand the importance of metrics and TLAs (three letter acronyms). Among them, ‘FCR or first call resolution’ i...
Phone rings (Tring tring, tring tring, tring tring…)A voice: Hello! Welcome to abc company. We are happy to help you! To speak to an agent press 1...
Customer care departments take care of different functionalities – whether the task is servicing customers or providing information on some small ...
Queuing is a widely used concept that is an integral part of inbound contact centers. An ACD or Automatic Call Distributor is used by the call centers f...
First of all, let us understand what is Automatic Call Distribution? Automatic Call Distribution is the process of routing incoming calls to the most su...