Collection Software to Make Debt Recovery Easy

Streamline Debt Collection for Faster Recovery and Improved Promise to Pay Ratio

Ameyo Collect > Collection Software Features

Operations Automation

Eliminate manual tasks to increase agent efficiency

manual-data
No Manual Data Import-Export

Integration with backend systems ensures auto-import of customer data for agents to work upon and auto update collection details in the respective systems.

stop-data
Stop Manual Data Sanity Checks

Let agents focus on faster collections by getting the correct customer contact details and not manually cleansing the data while reaching out.

auto-customer-buketization
Auto Customer Bucketization

Optimize Collections profitability and Improve Agent effectiveness by auto-segmenting customers using delinquency level, debt age, Customer behavior.

Prioritize-customer
Prioritize Important Customers

Get your best agents to communicate with VIP customers to deliver a personalized experience and enhance customer lifetime value.

sync
Two-Way Data Synchronization

Ensure up-to-date customer status sync between the integrated Ameyo Collect and the core centralized credit management systems.

Intelligent Outreach

Get paid faster by automating and customizing calling strategy

multiple-mode
Multiple Dialing Modes

Improve customer coverage by implementing multiple dialing modes for each customer bucket to reduce average agent handling time and boost call connects.

payment-reminder
Smart Payment Reminders

Remind and follow up with customers at the right time with ease through automatic reminders. Pre-recorded messages for lower buckets ensure low cost of outreach.

reminder-&-alerts
Notifications and Alerts

Don’t let anything slip through the cracks by keeping a track of important activities. Get alerts and notifications on crucial events like a broken promise to pay or scheduled follow up calls.

Quality Monitoring

Review agent conversations to maintain quality

self-monitoring
Live Agent Monitoring

Listen to agents’ calls for ensuring adherence to collections guidelines and keep a track on overall call quality.

voice-logger
Recorded Voice Logs for Training

Score agent conversations with the help of recorded voice logs and plan agent training based on the voice log scores. Recorded voice calls also help in easy onboarding of new agents.

wallboard
Real-Time Campaign Management

Move agents within the customer buckets or transfer agents to a different collection campaign with ease depending upon the process requirements in real time.

Security Compliance

Ensure Data Security and Compliance from the word go

real-time-agent-monitoring
PCI DSS Compliance

Implement secure encryption of voice logs by initiating and terminating voice logging as required based on secure scripts. Encryption of DTMF with tone masking and secure routing to payment gateway over HTTPS.

reporting
Role Based Data Accessibility

Give role-based authorization to different users like agents, supervisors, managers and IT Administrator for accessing customer data.

Seamless Integration

Keep All Updated Information at Centralized Location

real-time-agent-monitoring
Smooth Integration with Back-End Systems

Ensure system compatibility through easy integration with backend systems like Credit Management System, Loan Management System, Core Banking System, and other Lead Management systems.

reporting
Automated Lead Sync Status

With two-way lead synchronization, the customer status such as PTP, BP, and bucket movements is automated and updated in all the integrated backend systems simultaneously.

Reports and Dashboard

Track Performance with Real-Time Dashboards and Drill-Down Reports

Call-Disposition
Bucket Wise Connects Report

Get the summarized hourly call attempts and call connects data for each bucket during the specific time interval.

hourly-data
Promise To Pay Heat Chart

Get the summarized hourly data of the week for all the connected PTP calls for a specific time interval during each weekday.

summary-report
Coverage Summary Report

Snapshot of the customer coverage representing lead penetration by depicting the ratio of uploaded leads versus the dialed leads.

CUSTOMER SUCCESS STORY

Jordan Ahli Bank

Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score by 30%.

Want to get the right balance between Debt Collection and Customer Service?

Have an expert guide you through a live demo of Ameyo Collect