Best Call Center Software in Malaysia

Customer Service Software

All Features in one Platform

Unified Agent Desktop

Unified Agent Desktop enables agents to access omnichannel support tickets, customer information, and related interaction history on a single screen.

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Smooth CRM Integration

CRM integration empowers agents to get essential insights about the customers, the information is displayed on the agent’s dashboard to drive the contextual conversation.

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Real-Time Monitoring

Call center reporting software is important to measure and analyze business KPIs as well as to streamline their strategies and workforce management.

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Automated Operations

Contact centers in Malaysia prefer automated workflows in order to serve their customers faster and make their agents’ life hassle-free.

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Setup Your Work from Home Ready Call Center in 48 hours!

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Deliver Seamless Customer Experience with Ameyo Productline

Call Center Software - Ameyo Voice

Enable your agents to drive maximum business outcomes with advanced outbound and inbound call center software. With powerful CTI, quality monitoring, routing automation, and number masking capabilities, Ameyo Voice is a new-gen calling software.

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Omnichannel Contact Center Software - Ameyo Omni

Drive contextual conversations with omnichannel customer support. Cater to customers via email, call, SMS, social media, and messaging platforms like WhatsApp with Ameyo Omni. Get channel-specific reports to streamline your business.

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Omnichannel Ticketing System - Ameyo Fusion CX

Empower your agents with automated ticketing operations while delivering omnichannel support on a single platform. Ameyo Fusion CX offers automated ticketing operations like ticket prioritization, AI-powered customer insights, and automated workflows.

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Cloud Based Contact Center Solutions- Ameyo Engage

Ameyo Engage is a simple, secure, and scalable cloud contact center solution. It offers advanced inbound and outbound calling capabilities, smart routing, automated operations, and real-time monitoring and analytics to improve all business productivity.

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Work from Home Ready Solution - Ameyo Remote Solutions

Ensure business continuity with Ameyo’s remote call center software. Right from giving your agents an uninterrupted working environment with their smartphones and laptops, to offering full-fledged real-time monitoring capabilities, Ameyo has a range of remote contact center solutions.

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Uplifting Contact Center Operations (2021 Edition)

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Why Businesses In Malaysia Choose

Ameyo As Their Call Center Solution Provider

Industry- First

We are industry-first in bringing omnichannel interactions and ticketing capabilities in one platform

Scalability

Helping businesses to scale-up across multi-locations without any hassles

Reliability

Chosen by businesses of every size, have a proven track record in Malaysia

Business Continuity

Ensuring businesses to continue their operations while working from remote locations

Omnichannel Contact Center Solution for All

Banking and Finance

Slow response time from banking and financial institute agents is painstaking for customers. Ameyo’s omnichannel contact center solutions make it easier for your agents to provide instant customer support via various channels that your customers prefer to communicate through. With this, managers also get access to a range of reporting to monitor agent performance and service quality. This helps strategize the business process while delivering instant, hassle-free customer support.

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Telecommunication

Enable your agents with contextual conversations and bring speed and efficiency to your contact center. Also, automated routing and UAD with an integrated knowledge base help you to reduce the average call handling time and increase the first call resolution. Excel your customer expectations while keeping resilient quality monitoring on all your business operations.

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Healthcare

Delivering personalized and instant customer support is of utmost importance for the healthcare industry. Ensure quick customer service and support while handling patient queries with Ameyo’s cloud-based contact center solutions. Ameyo offers comprehensive call center software for healthcare organizations to enable them to enhance their customer engagements and overall patient experience.

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Outsourcing

Malaysia has truly emerged as a leading BPO market while operating a BPO involves several evident challenges such as resource management, optimum utility of agents, consistent quality monitoring. Ameyo’s cloud contact center solutions in Malaysia eradicate the overheads of infrastructure cost, hardware installation, and IT management. Also, backed-up with features like Unified Agent Desktop, Omni-channel Support, Real-Time Monitoring, AI-Powered Customer Insights, and smooth CRM integration, Ameyo’s call center solution makes it easier to streamline the overall business operations.

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E-Commerce

Ensure high-quality customer service for all your shoppers coming through different interaction channels. Ameyo offers omnichannel contact center solutions to serve customers better while getting all the historic data of the customers in one place. The AI-powered solution makes it easier for the agents to get insights about the customers while interacting with them. Also, the data can be fetched from different operational departments of the company and put together to make agents more informed. This ensures an enhanced customer satisfaction rate.

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Trusted Partner

Reach Out To Microtel Technology: Level 2 Tower B, Unit 02-03 to 02-05 Vertical Business Suite, Avenue, 8 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia

Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

Sankar Rao A.

Director - Products Ola

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps a lot to conclude many things.