Call Center Software
For Businesses In Philippines
2000+ Brands in 60+ Countries trust Ameyo
Call Center Software Solutions in Philippines
A Call Center Software that fits all your Business Needs
High-Quality Customer Service
In the world driven by technology, customers demand instant solutions to their problems. An agent can walk them through their buyer journey when they are stuck on any step. With Ameyo’s effective solution, agents can deliver the experience that a customer is seeking.
Calling As A Preferred Channel
Imagine a customer has to wait for an e-mail while they book a travel package with an agency. He/she would look for utmost and instant help from a live human being and that’s when a call center agent can save them from any trouble with one call.
Your Customers Want Security
A customer who has lost their credit card might not feel safe to block the card over an email and would look for a more personalized and secure option to be sure. They would want an instant confirmation that the card has been blocked.
|Business Parameter||On-Premise Call Center||On-Cloud Call Center|
|Time to Market||The buying and setting up of the hardware takes longer due to which businesses have to wait for setting up their systems in time. On-premise deployments demand higher upfront Capital Expenditure (CAPEX) but help you save in the long term.||Cloud contact center does not require hardware installation, a good internet connection and installation of apps can get the businesses up and running in less than 24 hours.|
|Costs Involved||Due to hardware installation, the setup cost may exceed the budget as it also requires onsite servers.||Cloud based contact center software is hosted on cloud thus eliminating the hardware installation cost.|
|Scalability||Businesses might find it difficult to scale on-premise due to the upfront cost and time that it takes to do the hardware installation.||Businesses can scale across all locations with ease with a minimum cost.|
|Reliability||This is a more stable technology that helps in minimizing the call lag or poor call quality.||Delivers high call quality if supported by strong internet connection.|
|Business Continuity||As it involves moving to a different server in case of an unexpected disaster, it takes longer than required.||Cloud contact center allows a smooth transaction with no call lag in case of a disaster or hard failover.|
Benefits of Call Center Software Solution
CUSTOMER SUCCESS STORY
Discover how the leading BPO revamped their case management processes to get the customer issues resolved in a much quicker way.