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Customer Support Software

Improve Service Delivery and Simplify Support Operations

Customer Engagement Platform
Trusted by 2000+ Enterprises in 60+ Countries

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What is a Customer Support Software?

Customer support software helps an organization to manage customer service requests and interact with the customers to resolve their support tickets. A comprehensive customer support software helps you streamline the customer service process by automating the complete ticketing process. The support software provides  omnichannel support, customizing performance reports and dashboards for faster and quality service delivery.

Customer support system is the backbone of your business, and a right help desk software will assist you to position your customer service as a competitive advantage.

Why Do You Need A Customer Support Software?  

Multi-channel Interactions

Handle Multi-channel Interactions with Ease

Ameyo’s Customer support system lets your agents carry out multi-channels actions on one platform. Agents do not have to toggle between multiple screens and applications for answering a customer call, replying to an email or chat conversation to resolve customer queries. 

Customer-Centric

Drive Customer Centric Communication

Communicating with customers with a customer Support software to answer their support queries is simple and quick. The customer service agents have clear context of previous interactions across multiple channels, tickets and other customer related data in a single unified screen.

Operational-Efficiency

Automate Tasks for Operational Efficiency

With a customer support system, you can automate help desk operations like ticket assignment to increase efficiency and save agents’ time and efforts. Agents can focus on critical customer issues when they are freed from monotonous and repetitive tasks.

Self-Service

Accelerate Service Delivery with Self-Service

An effective customer care software equips customers with the self-service option to find answers to queries on their own. This expedites service delivery by letting customers access quick information while reducing the number of support calls or emails.

real-time monitoring

Measure and Analyze Support Metrics

With a smart customer support software, you can track your team’s performance. Relevant data gives you insight on key performance metrics and helps to analyse the gaps in service delivery. Real-time performance monitoring helps to meet SLA goals for response and resolution times.

Seamless-integration

Extend Reach via Mobile Support & Integration

Mobile support makes help desk solution more accessible. You can help customers wherever they are at their convenience. Seamless integration with your existing CRM application makes it easy to consolidate data across systems and scale the current support process.

Why Ameyo’s Customer Support Software?

Advanced Customer Support Software Features

Ameyo’s Customer Support system provides features that the best software should have. Features like Omnichannel ticketing system, unified agent desktop, automate operations, real-time monitoring dashboard simplified customer interaction. 

Easy to Use Interface
Easy-to-use Interface

With the easy-to-use support software agents can easily make interactions over different channels like email, voice, social media, and more. With Unified Agent Desktop, agents don’t have to work on multiple screens.

Enterprise-grade Security
Enterprise-grade Security

Data security is a big concern for the customer. Ameyo is PCI DSS compliant across India, Africa, APAC, and Middle East and is also completely certified with ISO/IEC 27018 and ISO-27001. These security complaints ensure customer data privacy and security.

Choose the Best Customer Support Software for Your Business

Customer Support Software that improves service delivery for customers and simplifies support operations for agents.

Create Customer Support Tickets for Multiple Channels

Omnichannel Ticketing System

Ameyo’s Enterprise Customer Support Software allows creating tickets through multiple communication channels like Phone, Email, SMS, Chat, Social Media, etc by unifying customer communications across different channels. It simplifies leveraging widely used social media platforms like Facebook, Facebook Messenger, Instagram, Twitter, LINE, Viber, WeChat, etc. to quickly address customer queries. Ameyo customer service support software makes it easy for your customers to raise tickets via the medium of their choice at their convenience.

Explore Omnichannel Ticketing System

One-Stop Interface for all Activities

Unified Support Agent Interface

With Ameyo customer support system, all your support tickets, interactions, and related customer information get pulled into a single interface, The agents can easily manage and follow up on them. Unified agent desktop helps to access all information in seconds to smartly respond to customer queries. Agents can drive customer-centric conversations when all the interactions across multiple channels are represented as a single stream of conversation.

Explore Unified Agents Desktop

Automate-Operations-1024x644

Automated Ticketing Operations

Customer support software enables you to manage support tickets through smart automation based on predefined rules and triggers. With Ameyo’s customer care system, you can automate which tickets to serving first through auto ticket prioritization workflows. Automation rule engine lets you create customized workflows based on time-based and event-based triggers for dynamic ticket assignment to the best-suited agent to efficiently meet SLAs.

Explore Helpdesk Automation

Reporting & Dashboard

Real-Time Monitoring Dashboard

Data insight on key performance metrics helps you optimize your customer support process. Managers can monitor various performance metrics to identify service gaps in real-time immediate corrective actions. Intuitive dashboards assist agents to improve their daily operations by tracking the status of received and resolved tickets for their daily work hours. Ameyo customer support system gives you a real-time view of all the operational metrics.

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Provide customer service through phone

Mobile Customer Support

Ameyo mobile ready customer support solution enables you to access and resolve tickets on the go. This makes the solution more accessible and allows connecting with customers on the field and updating ticket status in real-time. Ameyo’s field service application lets you take control of your last mile ticket resolution by tackling customer issues from anywhere at any time and improves agents productivity .

Explore Filed Agent App

CRM Integrations

Easy Integration with Third-Party CRMs

If you already have an existing CRM solution and are looking to expand operations by incorporating a help desk, then Ameyo has your back. Ameyo Customer support system seamlessly integrates with all the major CRMs like Salesforce, Zoho, Microsoft Dynamics, etc. to give agents a 360-degree view of customers. When agents have all the customer-related information available on their screen, they can initiate context-driven personalized conversations.

Explore CRM Integration

Looking for a Complete Customer Support System?

Important Features of a Customer Support Software You Should not Miss

Omnichannel Support
Omnichannel Support

Support of multiple channels like Voice, SMS, Email & Social media

Helpdesk Automation
Helpdesk Automation

Save agents time and effort by automating operations

Ticket Routing
Ticket Routing

Route ticket to the best suited agent

single customer view
Single View of Customer

View of all interactions over multiple channels on a single screen

Field agent app
Field Agent App

View and close ticket via Mobile App

CRM Integrations
CRM Integrations

Integration of CRM to have personalize conversation with customer

Sentiment Analysis
Sentiment Analysis

Map customer customer emotion to deliver personalized service

Ticket Resolvers
Ticket Resolvers

Resolve tickets with same subject & customer

Ticket Prioritization
Ticket Prioritization

Resolve and manage ticket based on sentiment analysis 

Reports and Dashboards
Reports and Dashboards

Access of real-time agents performance 

Heat Map
Heat Map

Resolve tickets based on their priority & criticality

Self Service
Self Service

Allow customer to solve their queries on their own 

Customer Portal
Customer Portal

Enable agents to create, track and their tickets via mobile

Chatbot Integration
Chatbot Integration

Integrate your AI powered Chatbot to deliver exceptional CX

Knowledge Base

Set of FAQs and content to help customer to find the solution themselves

CUSTOMER SUCCESS STORY

“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”

VIKAS KAPOOR

ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG

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The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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