Empowering Enterprises to Deliver a Superior Customer Experience
What is Debt Collection Software?
Debt collection software can streamline the collections processes and improve operational efficiency by ensuring greater coverage and connect rates with ease. An intelligent debt recovery software can deliver higher Promise-to-Pay (PTP) rates effectively. Automating tasks like sending payment reminders minimizes the time spent on routine or unproductive tasks, allowing the collection agents to handle critical issues and speed up debt recovery.
A smart outbound system optimizes the debt recovery up to 3-4 times. This dramatically decreases your bad debts and makes your P&L statement look comparatively better.
Why do you need Debt Collection Software?
Automate Debt Recovery Process
Increase customer coverage with less number of agents and ensure faster recovery using robust debt recovery software. Collections bot can handle first-level queries, ensuring that the agents are focusing on critical queries. Easily optimize collections profitability and improve agent effectiveness by auto-segmenting customer buckets using delinquency level, debt age, and customer behavior to strengthen the debt collection process.
100% Visibility Into Borrower’s Profile
Provide your agents with consolidated borrower information to help them set the context of each interaction. When the agents are equipped with knowledge about the customer’s borrowing cycle, past interactions, onboarding period, etc. the agents will be likely to drive the interaction in a personalized manner. Ameyo’s business debt collector offers a smooth integration with in-house or third-party CRM applications that provides you with an added advantage.
Automatic Distribution of Cases
Let each collection case be handled by an expert. When a borrower is seeking support from your agents, they seek a quick resolution. Directing them to the right agent or expert will help you fasten your collection process and will ensure a higher first call resolution rate. Based on previous data and IVR selection, prioritize your HNI customers and set the tone of your brand in an eloquent manner. Automatically map and distribute cases based on geographical location, last payment reminder, IVR selection, agents’ availability to smoothen the debt collection.
Humanized Collections Bot Handles Queries
Reduce the cost of customer coverage for loan collection by 70% using a humanized collections bot. Automate a few tasks of the existing collection process by creating custom call flows. Make data-driven decisions with the humanized collections bot by pushing the outcome of the discussion in real-time to the CRM. Seamlessly transfer queries to human agents when the bot fails to understand customers’ requests. With debt recovery software, you can automate first-level queries and ensure that the agents are focusing on critical issues, thus reducing the pressure of handling large case volumes.
Personalized Payment Notification
Sending timely notifications lets the debtors keep track of the due date for their next instalment. Automate the workflow and send payment reminders using WhatsApp, Bot, Email, SMS, Voice blasts, etc. to ensure a high recovery for debt collection. Personalized notifications tend to get customer’s attention and it helps loan collection firms to pace up debt recovery with a higher conversion rate.
Analytics that Guide Strategies
Keep track of contact center analytics that are important for your business. With extensive analytics dashboards, you can analyze the collections efficiency, insights on customers, and team performances. To streamline the debt collection process, you need to gauge the metrics like the number of customers responding to automated notifications, pending payments, ongoing payment activities, the performance of voice blasts, etc. This lets you make a well-informed decision to predict the recovery rate and strategize accordingly.
Debt Collection Software Features
Unified Agent Desktop
Humanized Collections Bot
Automatic Call Distribution
IVR System
Outbound Dialer
Omnichannel Interactions
Seamless Integrations
Quality Monitoring
Security Compliance
10+ Languages Support
Effortless Bot to Agent Transfer
AI-powered Software
Case Prioritization
Reports & Dashboards
Callback Management
Reduce your Cost of Customer Coverage for Loan Collections by 70%
Check Out All the Debt Collection Features Ameyo Offers
Ensure better collections, reduce bad debts, and fasten resolution of collection disputes
Intelligent Segmentation in No Time
Ameyo’s intelligent and automated bucketing system segregates the customers based on multiple factors like their delinquency level, credit history, net worth, age of the account etc. Segmenting the customers will ensure that separate strategies are taken for different buckets of customers.
Optimize Agent Effort
Automating the collection process empowers debt collection specialists to talk to the right customers at the right time. Real-time synchronization of the leads between LMS and Ameyo ensures that the customer delinquency data is updated in real-time so that the agents need not waste time and effort on leads that have paid their dues.
Reach More Customers in Less Time
Ameyo Debt Collector provides multiple dialing modes for each bucket. Along with the above-mentioned features, Ameyo debt recovery software also provides features like smart reminders which remind & follow up with your customers at the right time with ease via automatic reminders.
Looking for a Complete Collection Automation Software?
CUSTOMER SUCCESS STORY
“Ameyo contact center solution helped us boost our lead conversion rate from 25% to 60%”
Joe Jackson
Director – Business Operations, Dalex Finance
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Customer Choose Ameyo
Bilegt Tumurkhuyag
Senior CX Specialist Khan Bank
Kingsley Bennett
CEO Metro Edge Technologies
Mukund Kulashekaran
SVP of Business Urban Company
Amit Sharma
Head of Customer Lifecycle Management Spice Money
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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