Logo
Ameyo and Exotel Announce Merger
info@ameyo.com

Enterprise Debt Collection Software

Fasten Debt Recovery with Accurate Data

Empowering Enterprises to Deliver a Superior Customer Experience

dalex-logo
motilal-oswal_logo
eco-bank
indo-zambia-bank-logo
Expressway Logo

What is Debt Collection Software?

Debt collection software can streamline the collections processes and improve operational efficiency by ensuring greater coverage and connect rates with ease. An intelligent debt recovery software can deliver higher Promise-to-Pay (PTP) rates effectively. Automating tasks like sending payment reminders minimizes the time spent on routine or unproductive tasks, allowing the collection agents to handle critical issues and speed up debt recovery.

A smart outbound system optimizes the debt recovery up to 3-4 times. This dramatically decreases your bad debts and makes your P&L statement look comparatively better.

Why do you need Debt Collection Software?

Automate-Debt-Recovery-Process

Automate Debt Recovery Process

Increase customer coverage with less number of agents and ensure faster recovery using robust debt recovery software. Collections bot can handle first-level queries, ensuring that the agents are focusing on critical queries. Easily optimize collections profitability and improve agent effectiveness by auto-segmenting customer buckets using delinquency level, debt age, and customer behavior to strengthen the debt collection process.

Visibility-Into-Borrower’s-Profile

100% Visibility Into Borrower’s Profile

Provide your agents with consolidated borrower information to help them set the context of each interaction. When the agents are equipped with knowledge about the customer’s borrowing cycle, past interactions, onboarding period, etc. the agents will be likely to drive the interaction in a personalized manner. Ameyo’s business debt collector offers a smooth integration with in-house or third-party CRM applications that provides you with an added advantage.

Automatic-Distribution-of-Cases

Automatic Distribution of Cases

Let each collection case be handled by an expert. When a borrower is seeking support from your agents, they seek a quick resolution. Directing them to the right agent or expert will help you fasten your collection process and will ensure a higher first call resolution rate. Based on previous data and IVR selection, prioritize your HNI customers and set the tone of your brand in an eloquent manner. Automatically map and distribute cases based on geographical location, last payment reminder, IVR selection, agents’ availability to smoothen the debt collection.

Humanized-Collections-Bot-Handles-Queries

Humanized Collections Bot Handles Queries

Reduce the cost of customer coverage for loan collection by 70% using a humanized collections bot. Automate a few tasks of the existing collection process by creating custom call flows. Make data-driven decisions with the humanized collections bot by pushing the outcome of the discussion in real-time to the CRM. Seamlessly transfer queries to human agents when the bot fails to understand customers’ requests. With debt recovery software, you can automate first-level queries and ensure that the agents are focusing on critical issues, thus reducing the pressure of handling large case volumes.

Personalized-Payment-Notification

Personalized Payment Notification

Sending timely notifications lets the debtors keep track of the due date for their next instalment. Automate the workflow and send payment reminders using WhatsApp, Bot, Email, SMS, Voice blasts, etc. to ensure a high recovery for debt collection. Personalized notifications tend to get customer’s attention and it helps loan collection firms to pace up debt recovery with a higher conversion rate.

Analytics-that-Guide-Strategies

Analytics that Guide Strategies

Keep track of contact center analytics that are important for your business. With extensive analytics dashboards, you can analyze the collections efficiency, insights on customers, and team performances. To streamline the debt collection process, you need to gauge the metrics like the number of customers responding to automated notifications, pending payments, ongoing payment activities, the performance of voice blasts, etc. This lets you make a well-informed decision to predict the recovery rate and strategize accordingly.

Debt Collection Software Features

Unified-Agent-Desktop
Unified Agent Desktop
Humanized-Collections-Bot
Humanized Collections Bot
Call-Distribution
Automatic Call Distribution
IVR System
IVR System
Outbound-Call-Automation
Outbound Dialer
Omnichannel-Capabilities
Omnichannel Interactions
Seamless-integration
Seamless Integrations
Quality-Monitoring
Quality Monitoring
Security-Compliance
Security Compliance
Multi-language
10+ Languages Support
Bot to Agent
Effortless Bot to Agent Transfer
AI-powered
AI-powered Software
Case-Prioritization
Case Prioritization
Reports-&-Dashboards
Reports & Dashboards
Callback
Callback Management

Reduce your Cost of Customer Coverage for Loan Collections by 70%

Check Out All the Debt Collection Features Ameyo Offers

Ensure better collections, reduce bad debts, and fasten resolution of collection disputes

Intelligent-Segmentation-in-No-Time

Intelligent Segmentation in No Time

Ameyo’s intelligent and automated bucketing system segregates the customers based on multiple factors like their delinquency level, credit history, net worth, age of the account etc. Segmenting the customers will ensure that separate strategies are taken for different buckets of customers.

Optimize-Agent-Effort

Optimize Agent Effort

Automating the collection process empowers debt collection specialists to talk to the right customers at the right time. Real-time synchronization of the leads between LMS and Ameyo ensures that the customer delinquency data is updated in real-time so that the agents need not waste time and effort on leads that have paid their dues.

Explore More

Reach-More-Customers-in-Less-Time

Reach More Customers in Less Time

Ameyo Debt Collector provides multiple dialing modes for each bucket. Along with the above-mentioned features, Ameyo debt recovery software also provides features like smart reminders which remind & follow up with your customers at the right time with ease via automatic reminders.

Explore More

Looking for a Complete Collection Automation Software?

CUSTOMER SUCCESS STORY

“Ameyo contact center solution helped us boost our lead conversion rate from 25% to 60%”

Joe Jackson

Director – Business Operations, Dalex Finance

Download Case Study View All Case Studies

Customer Choose Ameyo

Star Star Star Star

Bilegt Tumurkhuyag

Senior CX Specialist Khan Bank

The implementation scale was huge with a lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Star Star Star Star Star

Kingsley Bennett

CEO Metro Edge Technologies

Ameyo's Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents work remotely with ease.
Star Star Star Star Star

Mukund Kulashekaran

SVP of Business Urban Company

During COVID-19 transition, Ameyo's team worked to solve all technical problems and ensured that we continue to provide high-quality support to our customers and service partners. They are a business partner in every sense.
Star Star Star Star Star

Amit Sharma

Head of Customer Lifecycle Management Spice Money

Ameyo helped Spice Money remote contact center agents reach 100% productivity in two week’s time!

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

sc
oriente
hdfc
byjus
zoho
bankbazaar
ikea

View all Customers »


Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform

Reading Recommendations

Digitizing Collections with Advanced Debt Collection Software

Taking loans is just a click away nowadays as banks offer credit services via various types of loans and plastic cards. But the conc...

How Ameyo Collect Can Help Streamline Your Collections Process and Improve Efficiency

When you ask bank personnel what is the major challenge they face, almost everyone will start talking about the increasing amount of...

6 Ways to Improve Collections and Payment of Dues

Customers are like children. They get distracted by shiny things, are curious about new stuff, and expect to be taken care of all th...

Frequently Asked Questions

A debt collection software manages the entire debt collection process and improves operations efficiency by ensuring greater coverage and higher connect rates. It helps the collections firms to manage their database of overdue invoices and helps you streamline the collections process by segmenting the data of paid and unpaid dues.

Watermark

A debt collection software enables you to manage the collection process seamlessly with its advanced features like automatically sending the payment reminders, resolving first-level queries with collections bot, reducing the number of overdue payments and increasing the repayment percentage.

Watermark

A debt recovery software is needed when you deal with a large chunk of borrowers and manual dialing and collecting becomes tedious. A data recovery software enables the brands to fasten their recovery process by automating the collection process and eliminating the need for human intervention for first-level interactions.

With a humanized collections bot, businesses are able to reduce customer coverage cost for loan collections by 70%.

Watermark

Features of debt collection software are:

  • Automated Debt Recovery
  • 100% visibility in borrower’s profile
  • Automatic distribution of cases
  • Personalized interactions
  • Reports & Dashboard
  • Watermark