In the past few years, the call center / contact center industry has exhibited a move towards SaaS (Software-as-a-Service) model, where the IT infrastructure resides in the cloud computing environment, and communication solutions are deployed as service across the network.
Ameyo enables Technology Service Providers (TSPs), Telecom Providers, and Partners procure our contact center suite which can be deployed at their data centers, or similar desired locations to act as an on-premise software solution.
This, in turn, makes it easier for them to offer Ameyo on pure cloud, or as a hosted contact center solution to their customers. This helps in driving significant cost savings and reduced total cost of ownership (TCO) for users. Ameyo, being a highly compatible solution, can be easily synergised with existing technology, enabling them to extend complete turnkey solutions to their customers. This would enable them to fulfill the end-to-end technology requirements of their customers.
The cloud model drastically enhances the speed of customer service, sales performance, business agility, and the time of deployment. This model empowers rich customer interactions and personalization, thereby improving the customer journey and delivering consistent & connected customer experiences across multiple touchpoints.
Highly secure, scalable and easy-to-understand solution.
Rapid deployment and easy integration with existing infrastructure.
Allows TSPs, Telecom providers to offer one-stop solution to their customers.
Empowers partners to leverage their resources and infrastructure across India to enable SMEs get an end-to-end technology upliftment.