Pro-active Connect Enhancer (PACE)

Add Intelligence to Outbound Dialing for Better Lead Selection and Higher Productivity

Smart Contact Strategy Parameters

PACE functions on four parameters to implement intelligent dialing strategy

Customer State

Categorize customers into groups to set dialing priorities

Pacing Rules

Define conditions and triggering events for dialing

Call Around Time

Set the auto call redial time for the selected dispositions

Not Call Before

Specify not to call a contact before the stipulated time frame

Implement Intelligent Contact Strategy

Depending upon the user behavior, customers can be categorized into groups. These groups are defined as the Customer States. For every state, a dialing priority can be assigned. Based on that, a customer belonging to a state with higher dialing priority has more chances to be dialed out first.

multi-channel
customer-support

Select Leads Smartly for Better Conversion

Use advanced dialing rules, wherein the order of dialing customers can further be controlled by applying custom disposition and call parameters.  This ensures that right customers are dialed first. The priority-based calling system promotes the overall efficiency of the call center.

Maximize Customer Connects

The Call Around Time (CAT) feature allows the setting of re-dial time. When agents call a number and the system disposition was detected “busy”, and the CAT is set at 2 hours, the system will auto dial the number again after two hours. This ensures higher call connects and results in more agent talk time.

customer-engagement
do-not-call

Never Call Customers at Wrong Time

Not Call Before (NCB) feature enables the agent to call customers only at a specific time of the day which is preferred by the customer. PACE determines this on the basis of previous interaction history, and the system will throw the call to the specific customer only after a specific time period has passed.

CUSTOMER SUCCESS STORY

Jordan Ahli Bank

Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score by 30%.

Discover More Dialing Capabilities with Ameyo's Intelligent Dialer​

Collaboration

Predictive
Dialer

Empower your call center agents to dial more and connect more. This leads to better productivity and sales, and ultimately more revenue.

Agent-routing

Auto
Dialer

Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.

business-hours

Parallel Predictive Dialer

Enable targeted and skill-based outbound dialing with Ameyo to resolve the 2 most critical issues of resource and skill-management.

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