Wallboard

Get Instant Access to Key Call Center Metrics

Quickly Grasp Metrics

Inform your agents, supervisor, team leaders and admin about the targets and shared goals easily. Wall board could be mounted on LCD screen wherein you can share the data with simple text messages. Display service level, number of calls in the queue, number of calls abandoned on screen to give a real time data to the team.

 

Quickly-Grasp-Metrics
Standardize

Standardize

Standard parameters of the assessment could be set and shared on screen which is easily accessible for everyone in the organization. Set Urgent Alerts for setbacks in SLAs and Motivational Alerts on exceptional performance of the agents.

Customize

Customize your data by changing labels, reordering data, setting thresholds, alarming and controlling instant messages via easy-to-use Admin Console. Design your layout to your specific needs, use color codes and graphic representation of data to make it easy to interpret.

Customize
ola

CUSTOMER SUCCESS STORY

Ola Cabs

Discover how a leading online car rental platform overcame operational challenges to transform the customer experience.

Track and Monitor Your Call Center Metrics

Collaboration

Voice Logger

Monitor quality by recording each interaction between your customers and agents.

Agent-routing

Bird’s Eye View

Supervise real time activities in your contact center with a single scroll application.

business-hours

Agent Self Monitoring

Let agents monitor the number of calls taken, average handling time and conversion rate.

Looking for a complete Call Center Software?