Get Instant Access to Key Call Center Metrics
Quickly Grasp Metrics
Inform your agents, supervisor, team leaders and admin about the targets and shared goals easily. Wall board could be mounted on LCD screen wherein you can share the data with simple text messages. Display service level, number of calls in the queue, number of calls abandoned on screen to give a real time data to the team.
Standard parameters of the assessment could be set and shared on screen which is easily accessible for everyone in the organization. Set Urgent Alerts for setbacks in SLAs and Motivational Alerts on exceptional performance of the agents.
Customize your data by changing labels, reordering data, setting thresholds, alarming and controlling instant messages via easy-to-use Admin Console. Design your layout to your specific needs, use color codes and graphic representation of data to make it easy to interpret.
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