Never compromise on your customer information. Choose a highly secure, PCI-DSS compliant software that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.
What is a Hosted Call Center Software?
A hosted call center software refers to a customer experience solution that involves installing/hosting the call center software on an off-site service provider's system. The biggest advantage of the hosted solution is a lower cost of ownership while one gets to enjoy all features that an on-premise call center can offer but without having to worry about infrastructure or tech-support costs.
Why Hosted Call Center Software is the Right Choice for your Business
Benefits of Hosted Call Center Solution
Secure & Reliable
Ease of Deployment
State of the Art Resources
How to Decide on the Best Hosted Call Center?
Key considerations to choose the best cloud-based call center
Out of the Box Capabilities
Go for a complete hosted call center solution that offers a plethora of inbound, outbound, and reporting features. Ranging from outbound technology like automated dialers (predictive, progressive, preview), click-to-call functionality to inbound features like IVR, ACD. While providing ready connectors for CTI and CRM integrations to have a single view of the customer.
Ease of Migration
Cloud hosted call center solutions are favored by startups and businesses in their nascent stage because of the cost-saving aspect. However, it is important to choose a solution that not only caters to your present needs but also aligns with your future business growth. Opt for a call center solution that allows you to migrate from an on-cloud setup to an on-premise setup with ease and vice-versa.
Integration with Leading Systems
Having a well-integrated customer service and support process not only helps you gain brownie points with your customers but also make it easier for the agents to deliver a contextual, personalized customer experience. No more siloed conversations when with call center integrations with leading CRMs, ticketing systems or helpdesk software, or any other third-party system that might be integral for the smooth functioning of your call center.
Powerful Security Features
Look for a hosted call center solution that is PCI-DSS compliant and is at least ISO/IEC 27018 and ISO-27001 certified to ensure top-level data security. Strict access control, enabling captcha, AES 256 based data encryption, DTMF tone masking, number masking, strict password policies, HTTPS only mode, session security configuration, inactivity timeout configuration, session timeout configuration are some other features that make a secure call center software.
Comprehensive Monitoring & Reporting
Keep an eye on important call center metrics like average handling time, average wait time, call volume, active/inactive agents, and more using live dashboards. Similarly, get missed call, agent productivity, campaign-wise reports to further monitor agent performance; and take corrective actions to improve overall call center operations and achieve business goals with hosted call center solution.
Complete Contact Center Capabilities
Contact center suite with all the inbound and outbound features wrapped into one solution to help you run your contact center smoothly and efficiently. Whether you are having inbound, outbound, or blended campaigns – a complete contact center software helps you to ace your customer service to increase customer satisfaction.
Advanced Security Mechanisms
End-to-End Customer Engagement
Make it easy for your prospects and customers to contact you on their most preferred channel. Whether they email, call, WhatsApp you or use Twitter, Facebook, live chat, or even Google’s business messages – be there for them while allowing your agents to have a contextual conversation with out of the box CRM and CTI integrations.
Monitoring and Management
Get a contact center software that allows your supervisors to track and monitor the performance of hosted contact center agents. Real-time dashboards and detailed reports of contact center metrics empower the managers to make well-informed and effective decisions.
Must-Have Hosted Call Center Software Features
Outbound Auto Dialers
Interactive Voice Response (IVR)
Automatic Call Distributor (ACD)
CTI and CRM Integration
Unified Agent Desktop
Call Quality Monitoring
Call Center Reports
Non-office Hour Management
Customer Success Story
“Ameyo helped us improve our TAT from 1 hour to 15 minutes.”
Suresh V. Suryamurthy
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Learn more about Cloud Call Center
Contact centers have been around for more than a decade and continue to show slow but steady growth.
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