Never compromise on your customer information. Choose a highly secure, PCI-DSS compliant software that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.
The Why, What, and How of
Hosted Contact Center
What is a Hosted Contact Center?
A hosted contact center is a cost-effective solution for businesses to manage their customer interactions over cloud. A service provider hosts the contact center software off-site, which means on a remotely located cloud server. Thus, significantly reducing the total cost of ownership along with other maintenance responsibilities. The agents can access it from anywhere in the organization over a stable internet connection.
Why Do you Need a Hosted Contact Center?
Advantages and Benefits of setting up a hosted Contact Center
No spending on buying expensive local infrastructure or real estate cost
In-built disaster recovery along with security and compliance
Shift the onus of maintenance to the service provider
Get started with delighting your customers in no time – go-live quick and easy
Scalable & Flexible
Expand and scale-back as and when required without huge costs and investments
Lesser in-house contact center technical workforce needed with outsourced services
Hosted Contact Center Features
Ace of your Customer Experience with the Hosted Contact Center of Choice
Interactive Voice Response (IVR)
Automatic Call Distributor (ACD)
Call Center Integrations
Call Center Reports
Single View of Customer
Non-Office Hours Call Management
How to Choose the Best Hosted Contact Center Software for Your Business?
Factors to consider when deciding on the right service vendor
Complete Contact Center Capabilities
Contact center suite with all the inbound and outbound features wrapped into one solution to help you run your contact center smoothly and efficiently. Whether you are having inbound, outbound, or blended campaigns – a complete contact center software helps you to ace your customer service to increase customer satisfaction.
Advanced Security Mechanisms
End-to-End Customer Engagement
Make it easy for your prospects and customers to contact you on their most preferred channel. Whether they email, call, WhatsApp you or use Twitter, Facebook, live chat, or even Google’s business messages – be there for them while allowing your agents to have a contextual conversation with out of the box CRM and CTI integrations.
Monitoring and Management
Get a contact center software that allows your supervisors to track and monitor the performance of hosted contact center agents. Real-time dashboards and detailed reports of contact center metrics empower the managers to make well-informed and effective decisions.
Customer Success Story
“Ameyo helped us improve our TAT from 1 hour to 15 minutes.”
Suresh V. Suryamurthy
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Learn more about Cloud Contact Center Center Solution
Contact centers have been around for more than a decade and continue to show slow but steady growth.
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