Auto Dialer

BPO in Philippines

Setting up a BPO in Philippines? Here’s How You Can Stay Ahead of the Competition!

The Philippines has certainly evolved as a BPO hub with exceptional outsourcing capabilities. In order to deliver excellent customer service and support, these BPOs rely on the most trusted customer service software backed-up with advanced features around autodialer, ticketing system, ACD, and IVR.  Let’s, without wasting any time, see what these features have got for …

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dialer-software-for-outbound-call-center

Why do you need a Dialer Software for Outbound Call Center?

In the world of automation, what if someone told you that you can also automate your dialing strategy and maximize your business productivity? If your agents are still stuck with the age-old manual dialing process, then let me remind you, you have lost a huge potential to gain new customers. While you thought investing in …

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call-center-dialer

How To Boost Your Call Center ROI With An Auto Dialer?

How many numbers do you dial each day? And, how many of them get connected. For every 100 calls dialed manually, only 15 would reach the right person. For a business that runs on customer interactions, these numbers could be really depressing.  When each minute, each second, counts, a call center auto dialer works beyond being …

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outbound-call-center

Best Practices You Shouldn’t Miss In An Outbound Call Center

There are many factors that can lead to the success of your outbound call center. Most of these practices can turnaround your sales, helping you reach and attract prospective customers. Starting from lead generation, telemarketing, telesales, market research, and surveys, you can follow these outbound call center practices to yield the best results. An outbound …

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Auto Dialer In Call Center

5 Ways Auto Dialer Can Make Contact Strategies Smarter

In a call center, auto dialer is no less than a lifesaver from the redundant manual process of dialing. But, its benefits range beyond just saving time. An automated dialer software is the base of contact strategy which not just automates the call center dialing process but rather brings logic to your contact strategy. In …

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5 Key Advantages of Auto Dialer Software for Call Center

Outbound call centers have multiple campaigns for several processes like cold calling for lead generation, following up and nurturing inbound leads, market research and surveys, etc. and mere manual dialing will not help in achieving the competitive targets. Agents using manual dialing usually end up having approximately 10-15 minutes talk time per hour as their …

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Importance of Auto Dialer for Local Presence

According to a study published in 2013 in Tutorial-Reports.com, auto dialers have the potential to increase sales by 50% and improve revenues by almost 100%! In addition, predictive dialers could increase your agent’s performance anywhere between 150% and 400%. But does this actually work in reality?