Call centers are hard pressed for time with a constant need to improve agent productivity. And since call centers have to manage various processes and campaigns ranging from cold calling to lead generation to nurturing, doing manual dialing does not cut it. It only makes the agent’s job tedious and their efforts wasted while dealing …
Why Does Your Call Center Need a Dialer Software? Read More »
For every 18 calls, only 1 call is connected to a potential buyer. Picture this in a call center where all your agents’ productivity is at stake against the numbers dialed each day. Moreover, for a business that depends on customer interactions, each call is important and adds to its success rate! How about automation …
Choosing The Right Call Center Dialer For Your Business Is No More Hassle Now! Read More »
How many numbers do you dial each day? And, how many of them get connected. For every 100 calls dialed manually, only 15 would reach the right person. For a business that runs on customer interactions, these numbers could be really depressing. When each minute, each second, counts, a call center auto dialer works beyond being …
How To Boost Your Call Center ROI With An Auto Dialer? Read More »
There are many factors that can lead to the success of your outbound call center. Most of these practices can turnaround your sales, helping you reach and attract prospective customers. Starting from lead generation, telemarketing, telesales, market research, and surveys, you can follow these outbound call center practices to yield the best results. An outbound …
Best Practices You Shouldn’t Miss In An Outbound Call Center Read More »
In a call center, auto dialer is no less than a lifesaver from the redundant manual process of dialing. But, its benefits range beyond just saving time. An automated dialer software is the base of contact strategy which not just automates the call center dialing process but rather brings logic to your contact strategy. …
5 Ways Auto Dialer Can Make Contact Strategies Smarter Read More »
Predictive Dialers have revolutionized the way contact centers perform outbound calling campaigns. With the predictive dialers, manual and tiring process in call centers is now fully automated and efficient. Predictive dialer technology has enabled contact centers to witness exemplary growth in sales, profits, agent productivity, and customer satisfaction. This led to an array of predictive …
Quick Checklist to Select the Right Predictive Dialer Read More »
Outbound call centers have multiple campaigns for several processes like cold calling for lead generation, following up and nurturing inbound leads, market research and surveys, etc. and mere manual dialing will not help in achieving the competitive targets. Agents using manual dialing usually end up having approximately 10-15 minutes talk time per hour as their …
5 Key Advantages of Auto Dialer Software for Call Center Read More »
According to Data and Research firm TOPO, on an average, it takes 18 dials to connect with the potential buyer. Picture this in an ideal call center scenario. What you will see is the hapless call center agents only dialing out the numbers! The phone is still the most preferred channel of communication and if …
How To Choose The Right Call Center Dialer For Your Business Read More »
Unless you live in a different world, you must have received a call from an executive that says, “Hi, would you like to get a Credit Card?” These executives are the backbone of the businesses, be it small, mid-size, or large enterprises. And making sales calls all day long is a difficult task to do. …
Different Types of Dialers for Handling all Situations in Contact Centers Read More »
