Call Center Management

How to Create Wow Customer Experience with an Effective Quality Monitoring Solution

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how much interaction an organization has with its customer base, customer experience determines the level of success it has. Since revenue is often tied to quality and customer service, it is in the best interest …

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5 Best Practices to Become a Customer-Centric Company

Every business has its own objectives and goals. However in essence, every business caters to a single purpose – it either fulfils specific needs of customers, or solves specific issues of customers. This places customers as the most important entity in any and every business. Any organization that wants to thrive must adopt a customer-centric …

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Why Socially Enabling your Contact Center is Crucial

Contact centers are referred to as customer interaction centers and are the central point of an enterprise where all customers can contact and get their queries answered. With social media influencing the market considerably, it is important to socially enable your contact center at your startup. Socially enabled contact centers are the bargaining chips in …

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Look out! Low Call Center Turnover could be a Warning Sign

Generally, a low employee turnover in any organization would mean that employees are productive and don’t want to leave your organization in search of greener pastures. While part of this is true, considering the recession that has affected the entire world, the low call center turnover rate is more because of the non-availability of jobs …

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7 Immediate Ways Real-Time Monitoring Make Call Centers Better

Real-time information helps every business to function smoothly. When you have information on the current state of your organization – especially on the sales front, you can get a better grip on your business. This helps to monitor and control the day to day activities more efficiently. When you can manage the daily operations better, …

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6 Effective Tips to Identify Call Center Burnout

Call centers signify high-pressure work environments. Employees working in call centers are almost always under pressure to optimize performance and meet their targets. This often results in employee burnout, which directly impacts the customer service quality and workplace satisfaction. Therefore, Call center managers must be on the lookout for symptoms of burnout in the best …

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