Cloud Technology

Virtual-Call-Center

How a Virtual Call Center Can Help to Scale Your Business

A big business starts small, but the key lies in thinking big and scaling fast. Scaling business is easier said than done. Small businesses providing customer support through a call center faces multiple challenges while scaling operations. Implementing a virtual call center can save equipment and installation costs, along with lower attrition rate that tends …

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Embracing Digitisation to Boost Customer Experience : The Middle East Story

Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the digitisation wave to grab all the growth opportunities. Middle East region, particularly United Arab Emirates (UAE) have not only identified the immense potential of digital transformation but also taken the initiatives …

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6 Benefits that make a Compelling Case for Cloud-Based Call Center Software

Cloud based call center software has seen a dramatic increase in demand and growth over the past few years. Earlier, most enterprises used to install on-premise call center applications in order to provide customer support. With the help of cloud computing, organizations can now host their contact centers at a third-party data center, in a …

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3 Most Common Myths that Prevent SMBs from Moving to Cloud

It has never been this difficult to run a small and midsize business. The biggest reason is that the shrinking world has brought the biggest players to even the most local markets and it has become extremely difficult for small companies to compete. One of the allies that they have in this highly competitive world …

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How Cloud Contact Center Solution Evolved Over Time [Infographic]

With time you must have gained expertise in providing exemplary experience to your customers whether it is in terms of resolving queries on the first go or serving them at the 11th hour. Technology can be one of the major reasons behind the success story of businesses out of which contact center software plays a …

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5 Essential Business Tools for Startups

Startups tend to face many roadblocks in their journey of bringing a great business idea to fruition. Budget constraints, limited time and manpower can increase the friction towards reaching your business potential. In order to move towards success rapidly, entrepreneurs need a solid team and some highly specialized tools for streamlining business processes. Adopting the …

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7 Ways to Build a Customer-Friendly Contact Center

Companies build contact centers to take care of their customers- to retain the customers they have and acquire new customers to grow their company. Undoubtedly, customer service is the king in a contact center which helps a company achieve the desired bottom line and profit margin. When customers calls are left on hold, kept in …

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3 Best Practices while Moving your Business to the Cloud

In today’s fiercely competitive customer service business, cost and resilience are two factors that stand out as the ones that decide the fate of a contact center. After the worst financial recession of the 21st century shook the world, a number of contact centers moved to the cloud on a pilot basis to reduce costs. …

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Why Chatbots Can Be Used As Internet of Things (IoT) Interface

  What is the Internet of Things (IoT)? The Internet of things (IoT) is a cluster of physical devices that can be sensed and controlled remotely through the exchange of data and information over an existing network. This allows better integration of these physical objects into the virtual world, improving efficiency of the applications and …

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