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Sentiment Analysis : Key To Empathetic Customer Service

Sentiment-Analysis-Call-Center-1 Good brands understand their customers, but ideal brands understand the sentiments of their customers. They take care of customers’ needs by identifying how they feel about their products and services. To meet the rising customer expectations, real-time insights about customer sentiments can come handy for service agents to engage with them in a highly personalized manner and deliver empathetic service. ...
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Why Live chat? Benefits of Live Chat Software

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With the evolution of technology, the customers’ expectations of service and support have increased tremendously. Now, offering support over a phone call or email does not suffice. Businesses need something more. But, what could that be? Well, the answer is, a Live Chat Software. Some might feel that live chat is not very effective and setting it up might be complex process. But they cannot be more wrong.

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10 Must Have Features In A Customer Support System

Features of Customer Support Software

The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. In the age of instant gratification, nobody likes to wait and if you are a B2C brand, then this becomes an even bigger issue. Your customers want quick answers to the queries at their convenience. Period. Now it’s your job to ensure how to provide the best customer support to keep your customers loyal to your brand. You need to keep in mind that building a good customer experience doesn’t happen by accident, it happens by design. A right customer support system in place can be a game changer for you to outshine your competitors by offering seamless customer service. ...

Customer-Support-Software

Why and How To Measure Customer Support ROI

Customer Support Software

With customer experience research giants predicting CX to overtake price and product as the key brand differentiator by the year 2020, Customer Support department can no longer be considered as just a cost center. Companies that still consider customer support as a cost center fail to see how it adds to the bottom-line in long run. Businesses need to understand that retaining existing customers is equally important as acquiring new ones and is rather a less costly process.

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Top Mistakes of Resolving Critical Support Tickets

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Working in customer service can be quite the tricky task. You always come across new people and every single one of them usually has a different request and you will have to be able to help them all effectively. Many of them might not be calm or might truly not understand your points and those are just some of the cases where mistakes start to happen.

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Top Customer Support Challenges and How to Solve Them

What is Customer Support

In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has given the control in customer’s hands with easy access to information, and in the industry where almost every competing brand is offering quality products, Customer Service is now the key factor for consumers to choose a brand. Customer support is no longer just a cost center for the business rather it has evolved into a profit center because today an unsatisfied customer means lost business.

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Heldesk-Support

How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing

Heldesk Support

Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible to customers. But this is easier said than done! Picture a day in life of a customer support representative (CSR) and imagine the level of stress that an overflowing inbox with support tickets can result and eventually hamper the work efficiency. ...

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How to Overcome Technology Challenges In Omnichannel CX

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Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “Role of IT in Delivering Omnichannel Customer Experience. In continuation to that discussion, our attempt this time is to shed light on how to tackle the technological challenges that come in the way of Omnichannel contact center solution. It is estimated that more than 50% of organizations will redirect spends towards customer experience innovation this year.

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How to Effectively Build and Manage a Call Center Customer Service Team

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At the very start of this package, we're going to reveal the secret to delivering great customer service - Your People.

Yes! Your customer service representatives / agents are the most important aspect of your contact center. Make life easier for them, and they'll make business easier for you! The truth is - you can have the most innovative customer experience platform in the world and it won't improve your business if your team is not on the same page, or not cooperating.

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