IVR

Improving Customer Experience with IVR Optimization

In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an exceptional level of CX? The most important factor to consider for this is to look to improve customer engagement. Customers attribute good experience with great support. With changing times, the customers have …

Improving Customer Experience with IVR Optimization Read More »

IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System

Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve that is through an Interactive Voice Response or IVR System. An IVR is an inbound solution to enable the customers to reach out to the organization for support, amongst …

IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System Read More »

Stroll Down Memory Lane – The History of Customer Service

Do you remember your parents or grandparents fretting over the fact that a product they recently purchased isn’t working fine and they have no idea how to go about the replacement process? The only logical way out use to be, to redirect the product back to the seller, which meant long travel itineraries, waiting for …

Stroll Down Memory Lane – The History of Customer Service Read More »

7 Ways to Make your IVR More Customer-Friendly

Customers find an IVR system to be useful because it is faster, available 24*7, better for simple and routine tasks and of course a cost-effective solution. However, despite acknowledging IVR systems to be useful, still many callers prefer to interact with a live agent over the automated self-service machine. The main reasons why users don’t …

7 Ways to Make your IVR More Customer-Friendly Read More »

5 Simple Tips to Optimize your Interactive Voice Response System

In today’s world of customer service, automated IVR systems are no longer an option for most companies, they end up being a necessity. The cost of paying customer service agents, either in-sourced or outsourced is rapidly getting too high, and IVR systems are a cost effective way of bringing down the high overhead costs associated …

5 Simple Tips to Optimize your Interactive Voice Response System Read More »