customer service software

How a Help Desk Ticketing System benefits Customer Service

How a Help Desk Ticketing System benefits Customer Service

If you are into a company that offers customer support, you would be well aware of its challenges. Customers demand perfection and proactive responses to their queries. They are customers who either make or break your business. So, it is of utter importance for any business enterprise to achieve customer satisfaction. This can be done …

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improving-customer-support-in-ecommerce

How to Improve Customer Service Support in the E-commerce Industry

We all have heard plenty about the emergence and then dominance of e-commerce over the brick and mortar retail stores. This is not just fluff or random theories. We have data to support these claims. According to Statista, Retail e-commerce sales worldwide were 2290 billion US dollars and are expected to rise to 2774 billion …

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