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Ameyo Callversations

Re-Inventing Ticket Management System with AI

For a business or service provider, nothing is more painful than being slammed for slow and inactive customer support by their customers. And this is even more true in the era of social media. Any negative experience and a customer is more than ready to tag the company or service provider on social media channels complaining about the issue. Slow and delayed response not only leads to negative customer experience, it can also impacts sale and revenue of a business. After all, social media reviews have a profound influence on buying decisions of tech savvy customers.

Topics: customer experience customer experience strategy ticketing system, ticketing management heat maps AI sentiment analysis

Banking Experience: The Best Customer Experience Strategy for Banks to Improve CX

We all have interacted with a banking institution for one reason or another - whether it's for personal banking (opening a bank account), technical support, or ebanking services. Having to interact with customer service at a bank is generally not a pleasant experience. But why does the idea of engaging with a bank sound like such an ordeal? Read on.

Topics: customer experience banking customer experience strategy banking experience

Customer Experience Strategy: How to Improve CX by Building a CX Strategy

Let me guess - you already know about customer experience and are already implementing it in your organization. But, somehow,  customers are still choosing your competitor instead of you. Wondering what you could do to build better customer relationships stop customer churn once and for all? You could use a customer experience strategy to keep them loyal forever.

Topics: customer experience customer experience strategy cx strategy

Customer Experience Strategy: What is a CX Strategy and Why You Need One

Whether you realize it or not, your company is a part of the customer experience industry. You can be an emerging Amazon set to dominate the ecommerce industry, or you could be a drone startup offering assistance to the military - it really doesn't matter. Customer experience is a major facilitator of business, revenue and growth - and it can't be ignored any longer. What are you doing to improve customer experience? Are you building a customer experience strategy?

Topics: customer experience customer experience strategy cx strategy