One Solution for Outbound Call Center
Identify, segment and route customers to the best agent
Increase Call Connects with Smart Outreach
Call center productivity majorly depends on the number of connected calls and agent talk time, but various constraints like call waiting, unanswered calls, etc can hamper the productivity. Dialers help to automate the calling process by incorporating intelligence into dialing process to accelerate operational efficiency while reducing call drop rate.
Get Operational Flexibility for Multiple Campaigns
Manage multiple dialing processes or campaigns simultaneously with ease. Create, delete, modify campaigns with a single click to ensure optimum utilization of your call center dialer. Also, agents no longer have to manually select campaigns to proceed their work. Agents are auto-directed towards the specific campaigns and queues they are assigned, improving productivity and reducing the scope of error.
Maximize Agent Productivity
Give your agents the right tools to work smartly and avoid manual tasks to focus more on customer interactions. With a unified desktop, agents can manage multiple tasks like call handling, accessing customer information within a single window to reduce average agent handling time. Additional features like voicemail drop and scheduling callback enable agents to be more productive by reducing idle time.
Integrate Seamlessly with Other Applications
Get seamless integration with leading CRMs or customer support systems, facilitating your agents to get a comprehensive view of your customer journey. Agents can drive better and more personalized interactions when they know the context and can view the information from every touch point in one go. Smooth CTI integration helps to enhance first call resolution rate for improving customer satisfaction.
Track Metrics and KPIs in Real-Time
Get real-time insights into connect rates, call volumes, campaign data summary, etc. to have a better control of the call center processes. Reports and dashboards help to take better decisions related to resource allocation and campaign management. Live data on metrics like number of active calls, number of calls in queue, number of agents on call, etc helps to foresee operational changes and plan accordingly.
Some more Outbound Call Center Features
Place calls directly from customer view or CRM with a single click.
Record calls, and use them for quality and compliance
Use features like hold, mute, transfer and call conferencing
Add disposition codes to the call log to capture relevant call context
Add unwanted contacts to do not call lists to avoid irate customers
Knowledge repository for on the spot customer query resolution
CUSTOMER SUCCESS STORY
Jordan Ahli Bank
Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score by 30%.