What and How of Video KYC
What is KYC?
How to Get KYC Done - Steps to Get Started
Taking a look at different ways of getting your KYC verification completed
Online KYC Process
Offline KYC Process
The New Way of Customer Authentication - Video KYC
How is Video KYC different from Usual KYC?
How Does Video KYC Work?
What are the Regulatory Requirements for Video KYC?
Video KYC - Compliant & Approved ID Verification Solution
KYC is an integral part of the customer onboarding process for all the banks, mutual fund platforms, NBFC, and other financial institutions and organizations under the purview of RBI, SEBI, or IRDA. Video KYC refers to using the video call as a channel to conduct the KYC verification process.
How to Do Video KYC
Using Video KYC Solution for Digital Transformation
Visit bank’s website and schedule a video call
Automated confirmation on SMS or email with joining link
Get on a video call with bank official
OSV Checks of Officially Valid Documents
Liveliness check with random body movements, real-time image capture, etc
Address Verification by the Customer with geo-tagging and Google maps
Face Match with Documents & Validation
Verifier passes or rejects the KYC Application after verification
Auditor reviews the details and processes the application
Customer notified when KYC is successful or failed
Benefits of Video KYC Solution in the Contactless World
Remote Customer Onboarding
Faster KYC Completions
Enhanced Customer Experience
Want to make KYC process a hassle-free experience for your customers?
How Video KYC Solution Works for Different Business Verticals?
Video KYC for Banks and Insurance Providers
Video KYC for Mutual Funds
Video KYC for Digital Payments
Video KYC for NBFCs
CUSTOMER SUCCESS STORY
"Ameyo helped us improve our TAT from 1 hour to 15 minutes."
Head of Loan@Home Service, The Muthoot Group
Choosing the Best Video KYC Solution
Operational at Low Internet Bandwidth
Internet connectivity is one of the most pertinent issues in the digital world. Not everyone has access to high-speed internet at all times. You need a video kyc solution provider which allows your customers to have video calls at bandwidth as low as 60kbps to ensure higher KYC completions and good customer experience.
When dealing with customer’s sensitive information such as name, address, PAN card number or Aadhaar card details, one needs to be extra-cautious. You need a video KYC vendor that offers top-notch security features to prevent data theft and maintain customer’s privacy.
Compliance to Regulatory Norms
Financial institutes such as insurance, banks, fintech, e-wallets, NBFC, loan aggregators, etc are bound by strict rules and regulations of their regulatory authorities such as RBI, GOI, SEBI, IRDA to name a few. Having a compliant and secure video-based KYC software provider takes this burden off and makes it a whole lot easier.
The true testament of any technology or software is when it creates a positive impact on your KRA and KPIs. Similarly, having the best video KYC solution allows you to reduce your KYC completion costs by 90 percent while boosting your completion rate by 20 percent.
Omnichannel Customer Engagement
A standalone video KYC solution has its limitations when it comes to reducing customer drop-offs. However having an Omnichannel Customer Engagement platform with features like automated outbound dialers, voiceblaster for reminders, IVR for feedback, and customer engagement on multiple channels (voice, SMS, email, WhatsApp), you can be with the customer at every step and proactively helping them complete their KYC documentation.
Industry Expertise and Support
Leverage the experience of a leader in the customer engagement domain to transform the way KYC is done to not only increase your completion rate but also ensure customer loyalty by eliminating the hassle to wait for days and go through a long process to be KYC compliant and get started with their financial transactions.
Your search for the best Video KYC Solution Ends here
Ameyo Video KYC Solution
Must-Have Video KYC Features
Low bandwidth connectivity
Security and Compliance
KYC Campaign Auto Dialer
100% Browser-Based -no App Installation
APIs and SDKs to Integrate
Ease of Use
Bank official's Workplace Designed for KYC
Verifier Workplace for Review
Video Call at 60Kbps
360-degree view of the customer
Monitoring & Reporting
Flexible Deployment Model
Track Application Status
Ready to reduce your KYC costs by 90%?
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Take your Customer Experience to the Next level with
Ameyo’s Customer Engagement Platform
Frequently Asked Questions
Video Customer Identification process doesn’t allow recording and uploading of Videos. Rather, Customer authentication is done over live Video call. However, upload of Officially Valid documents is supported.
Any Bank, NBFC, Insurance, Payments, Financial aggregatore or any other entity which requires a KYC process and falls under RBI & SEBI guideline is auhtorized to perform Video enabled KYC or V-CIP
During the Video KYC or V-CIP process customer’s Officially Valid documents(OVD’s), Other Supporting E-documents, Snapshot of OVD’s for OSP process verification, Liveness check of Customer and the entire Video recording is captured.
Video KYC Solution can be deployed both on premise and on Cloud, based on the Financial entities requirements
RE Official does Video Based OSV verification and Liveness check by matching the submitted OVD’s.with Live Customer Photo