Built for Modern Enterprises

Call Center Software

Ameyo’s Contact Center Software delivers Highly Scalable Customer Engagement with Enterprise grade security

Trusted by 2000+ Customers Across 60+ Countries

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Why Choose Ameyo's Call Center Software?

Full Scale Call Center Features

Take Customer-Agent interactions to the next level with Ameyo’s feature-rich call center software solution. Be it inbound, outbound or blended campaigns – call center management was never this easy. Effective Call Routing, Bulk outbound dialing ,Real time monitoring and 100+ Call Center KPI reports.

Limited-IT-Overheads

Enterprise-grade Security

Ameyo is committed to protecting your customer data and information. To ensure enterprise-grade security, we follow the standards and best practices defined by International Security Frameworks such as PCI-DSS. This ensures a secure way to process customer information

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Easy and Flexible Deployment

Ameyo offers a number of call center deployment options – from a cloud contact center to an on-premise setup or a hybrid solution. Take advantage of Ameyo’s flexible and scalable platform to setup a contact center that suits your unique requirements

Key Highlights of Ameyo Call Center Software

IVR

IVR

Effectively route calls to the right department based on caller input

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Auto Dialer

Make outbound calling easy with an automated dialing system

ACD

ACD

Auto distribute your calls  to the best-suited agent via routing

CTI

CTI

Easy access to all the customer information for better conversion

Call Monitoring

Ensure high call quality by monitoring real-time calls
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Reporting and Dashboards

Get better visibility and hold on every metric that matters

Call Recording

Recording every call and use these recordings to score your agents

Automation Rules

Improve the overall productivity  with automated workflows 

Call Center Software Solutions That Boost Agent Productivity

Empower your agents to perform faster call resolution with Ameyo Call Center Software. Enriched with advanced capabilities and features that enable your agents to save their time and increase their efficiency with automated operations and managing different tasks on a single interface, this call software can just be the right fit for all your customer support operations.

No More Toggling Between Screens

Enable your agents to access all customer queries, customer insights, and their interaction history on a single interface – Unified Agent Desktop. With UAD, your agents do not have to switch between different tabs to manage multi-channel interactions. All of the customer data is available on a single screen which saves the agents’ time and increases efficiency.

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Have Context-driven Conversations

Never lose context of a conversation with Ameyo’s Call Center Software. Identify your prospects and customers’ most preferred channel of communication and  to any interaction using email, chat, call with a single click. Easily filter missed interactions, push and pull customer data from CRM or other third party system to ensure faster resolution time.

Convert your Smartphone into a Full-fledged Call Center

Ameyo offers business continuity solutions to let your agents work remotely with their mobile phones. Ameyo Mobile Agent Application is a complete mobile contact center solution that empowers your agents with- auto dialers to automate your outbound calling, WebRTC for enhanced voice quality, and CTI integration to access all the customer information. Also, it offers agent self-tracking for routine tasks  such as number of calls handled and number of breaks taken.

Mobile Agent Capabilities
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Collaborate to Resolve Customer Query Faster

Encourage a collaborative approach to solving problems faster and effectively. With Ameyo’s collaboration features, allow your agents to seek help from the supervisor or colleague via internal chat. At the same time, the supervisor can broadcast announcements for all team members. This combined with the call conferencing allows your agents to have quality conversation and resolve query faster.

Empower your Agents with an Integrated Knowledge Base

Empower agents to resolve customer queries faster with an integrated knowledge base. Let them get easy access to information that helps them solve a customer query in less time. The knowledge base can be customized based on your business specific content – common questions that your customers ask, some product-related articles, or anything that can help your agents to deliver informed answers. 

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Offer Intelligent Voice Assistance

Have personalized customer engagements with Ameyo’s Call Center Software powered by artificially intelligent bots. Perform seamless, two-way business to customer interactions using an interactive voice based conversational interface. Scale Customer engagement with machine learning and natural language processing by enabling customers to self serve using trained datasets.

Looking to make your agents' lives easier?

Call Center Management Software That Promises Robust Quality Monitoring

A Call Center Management Software incorporates a variety of monitoring controls that empower call center managers and supervisors to keep a track of overall operations and productivity. Ameyo Call Center Software brings the ability to track and measure every customer service interaction call recordings, and live call monitoring. This quality monitoring leads to informed business decisions and improved strategies.

Call Monitoring

Ameyo allows you to easily monitor agents’ performance to ensure that quality standards are maintained. Ameyo call center management software offers real-time call monitoring with capabilities like snoop, barge, whisper, as well as force logout an agent and taking the control of a live call. This ensures data-driven feedback from managers and leads to enhanced customer experience. 

Call Scoring

Evaluate your agent’ performance based on important call center metrics and other quality parameters with Call Scoring Capabilities. With Ameyo’s customer call center software the supervisor can listen to the call recordings and score them accordingly. The manager can also filter the call details based on assigned color-codes and identify which calls have not been evaluated. Managers can extract agent scorecards as reports to keep a track of agent performance and provide well-informed feedback to the agents. 

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Call Recording

Ameyo Call Recording feature allows you to keep a log of call history records in Voice Logger  for a period of 6 months which can also be archived for several years. It lets you quickly search through your voice records while enabling you to listen to call recordings with a single click player. 

Performance Reporting

Ameyo offers performance reporting with a comprehensive view of business-specific operational metrics, as well as call parameters and service-level agreement statistics. It shows a variety of metrics- lead penetration, number of inbound calls handled, number of customers waiting at ACD, average call duration and other important call center metrics. Graphical presentation of all these metrics are available on dashboards and can also be fetched and scheduled as reports in different formats- HTML, PDF, XLS, and CSV.

CUSTOMER SUCCESS STORY

It has been a fantastic ride with Ameyo. Now we are able to answer 95% of our calls within 20 seconds and have also improved agent utilization by 80%

Arun Cyril

AVP Contact Center Operations at Swiggy

Inbound Call Center Software: Features and Capabilities

Ameyo Inbound Call Center Software enhances your customer service operations, helps you increase overall productivity, and achieve maximum performance outcomes.

IVR

Transform your customer support with Ameyo’s Inbound Call Center Software that lets you customize your Interactive Voice Response (IVR) software. Ameyo IVR Software offers multi-level IVR that enables you to seamlessly route your customers to the right agent via customizable call flow mechanisms.

IVR
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Automatic Call Distributor(ACD)

Intelligently route your calls to the best suited department and agent with Ameyo’s Inbound Call Centre Software power by advanced ACD System. It lets you incorporate a variety of intelligent routing rules such as Skill-Based Routing, Preferred Agent Routing, and Behavioural Pattern-Based Routing to ensure the calls land to the agent best suitable to resolve the query in less time and with maximum customer satisfaction.

CTI

With the right inbound call center solution in place, your agents can get a complete view of call history of the customers. The agents can easily see all the customer information on their screen, edit it and update it in real-time. Thus, CTI or computer telephony integration makes it easy for your agents to quickly grasp the context of the query and have well-informed quality conversations. Ameyo very well integrates with third-party systems and enterprise-grade CRMs- Zendesk, LeadSquared, Freshdesk, Zoho, MS Dynamics.

Outbound Call Center Software: Features and Capabilities

Manage your outbound call center operations with advanced features of an outbound call center software. Enable your agents to maximize their productivity by automating workflows and experience a positive impact on your lead conversion.
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Auto Dialer

Improve your call center productivity with a dramatic increase in call connect rate. Ameyo Auto Dialers enable you to optimize your outbound calling process by reducing average call handling time of agents and increasing the number of connected calls. Choose from Predictive Dialer, Preview Dialer, and Progressive Dialer to accelerate operational efficiency while reducing call drop rate.

Voice Blaster

Voice Blaster or broadcast dialing, is a mass communication technique that allows businesses to send mass messages instantly and simultaneously. It is a highly-effective and powerful tool for telemarketing and businesses to promote new product, service or campaign

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Want To Know More About Call Center Software?

What Our Customers Say

Brands Choose Ameyo

To Deliver Seamless Customer Experience

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4/5
Sankar Rao A.
Sankar Rao A.Director - Products
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Shivam M.
Shivam M.Sr Network Engineer
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Ehab M.
Ehab M.Head of Electronic Banking
Easy to use and customize application with excellent support team
5/5
Mitesh S.
Mitesh S.System Support Engineer
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

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Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
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Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Take your Customer Experience to the Next level with

Ameyo’s Customer Engagement Platform

Frequently Asked Questions

About Contact Center Software

Call center software is a tool to automate inbound and outbound engagement between businesses and customers. Some of the key call center software solution features are Auto Dialer, IVR system, Smart Call Routing, CTI integration that help improve agent productivity and customer satisfaction.

A Call Center Software can be an inbound call center software or an outbound call center software according to the business requirements. Whenever an inbound customer query comes in, the software routes it to the best suited agent using intelligent routing algorithms via an ACD routing. On the contrary, an outbound call center software, automates outbound dialing using various dialers such as predictive dialer, progressive dialers, preview dialer etc.

Learn more about setting up a call center

You can start with a minimum of 5 agents. As Ameyo is a highly flexible and scalable customer engagement platform, there is no maximum limit on the number of agents. We are already serving businesses with 8000+ Call center Agents

Get in touch with us today to know more scaling your operations in a cost-effective manner.

Depending on their business requirements and use cases, call centres use an inbound software, outbound software or a blended call center software solution. 

For eg, telesales call centers where outbound calls are the main activity, they will use an outbound call center software. Similarly, for customer service call centers where inbound call volume is higher, they use an inbound call center software to deliver effective customer support.

You should look for a call center software that helps you optimize operations, is cost-effective and improves agent productivity. Some of the must have call center features are – Powerful dialers, intelligent routing algorithms and ACD, IVR, Call Quality Monitoring tools, Dashboards to monitor live performance and Call Center reports to draw insights. To tie it all together, you need easy CTI and CRM integrations which further boost agent productivity.

Explore Call Center Features

The price of a Call Center Software depends on a number of factors – type of call center (on-premise or cloud), customizations. Contact us today to get the best call center software for your business.